Customer Success Engineer - LATAM (Brazil)

Cyera
São Paulo
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: associatesSkills: ["Communication","Customer relationship management","Interpersonal skills","Problem-solving","Autonomy"]

Own technical customer relationships for the Cyera Platform, serving as the primary technical expert and trusted advisor from practitioners to executives. Drive onboarding, training, and adoption through consultative design of tailored use cases aligned to customer goals. Monitor customer health and usage, resolve technical issues, lead joint success plans and Quarterly Business Reviews, and advocate for customer feedback to influence product roadmap and ongoing expansion.

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FursaFursa
Cyera
Cyera
5 days ago

Customer Success Engineer - LATAM (Brazil)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own technical customer relationships for the Cyera Platform, serving as the primary technical expert and trusted advisor from practitioners to executives. Drive onboarding, training, and adoption through consultative design of tailored use cases aligned to customer goals. Monitor customer health and usage, resolve technical issues, lead joint success plans and Quarterly Business Reviews, and advocate for customer feedback to influence product roadmap and ongoing expansion.
Location: São Paulo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical expert on the Cyera Platform and demonstrate in-depth platform knowledge.
  • •Drive onboarding, training, and sustained customer adoption to maximize customer ROI and retention.
  • •Troubleshoot and resolve technical issues affecting customers to ensure smooth operations and experiences.
  • •Monitor customer health and usage indicators, and collaborate with customers to develop joint success plans.
  • •Lead executive meetings and technical workshops, conduct Quarterly Business Reviews, and advocate for customer feedback to influence the roadmap.
Travel: High travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceVisionDentalPaid Leave

Key Requirements

  • •Associates degree (or equivalent experience) and/or a Bachelor’s degree in Computer Science or similar background.
  • •12+ years of experience applying strong project management to plan, organize, and execute multiple projects with attention to detail.
  • •Experience working in a technical customer-facing role in a software company, including owning customer relationships (onboarding, renewal, expansion).
  • •Proficiency in SQL and scripting (e.g., Python or equivalent), with hands-on experience in cloud environments and databases plus basic administration (networking, data/compute assets, IAM/permissions).
  • •Practical experience with DLP, data privacy/protection, DSPM/CSPM, SIEM, or vulnerability management (preferred).
Experience:12+ yearsSaaS
Education:Associate's
Skills:CommunicationCustomer relationship managementInterpersonal skillsProblem-solvingAutonomy
Tech Stack:SQLPythonAPIsWeb servicesCloudDatabasesIAMNetworkingCompute assetsData loss preventionData privacyDSPMCSPMSIEMVulnerability management

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor