Black Box

1 day ago

NOC Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support enterprise Voice and Unified Communication platforms as an L1 service delivery engineer in a 24×7 rotational environment. Handle first-level incident monitoring, troubleshooting, and SLA-driven updates via ServiceNow. Perform initial diagnosis and basic call trace analysis, escalate to L2/L3 as needed, and manage voice service requests such as extension changes, call routing, hunt groups, and voicemail configuration while maintaining proactive trunk and gateway monitoring.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide L1 support for Avaya Communication Manager, Session Manager, and related voice applications.
•Monitor and manage incidents via ServiceNow with timely updates and SLA adherence.
•Perform initial diagnosis, basic call trace analysis, and escalate issues to L2/L3 when required.
•Handle user requests including extension creation/modification, call routing, hunt groups, and voicemail configuration.
•Perform proactive monitoring of trunks, gateways, and voice infrastructure, and support maintenance and documentation updates while following SOPs and compliance standards.

Key Requirements

•Strong foundation in IT or Telecommunications (Degree/Diploma preferred).
•Basic understanding of PBX and Avaya systems; Avaya certification is an added advantage.
•Understanding of IP Telephony and VoIP fundamentals.
•Basic knowledge of networking concepts including TCP/IP, VLAN, and routing.
•Familiarity with ticketing tools such as ServiceNow (preferred).

Experience:0TelecommunicationsIT

Skills:TroubleshootingAnalytical mindsetProblem-solvingCommunicationAbility to work under pressure

Certifications:Avaya certification

Tech Stack:AvayaAvaya Communication ManagerSession ManagerPBXIP TelephonyVoIPTCP/IPVLANRoutingServiceNow

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

1 day ago

NOC Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide L1 support for Avaya Communication Manager, Session Manager, and related voice applications.
•Monitor and manage incidents via ServiceNow with timely updates and SLA adherence.
•Perform initial diagnosis, basic call trace analysis, and escalate issues to L2/L3 when required.
•Handle user requests including extension creation/modification, call routing, hunt groups, and voicemail configuration.
•Perform proactive monitoring of trunks, gateways, and voice infrastructure, and support maintenance and documentation updates while following SOPs and compliance standards.

Key Requirements

•Strong foundation in IT or Telecommunications (Degree/Diploma preferred).
•Basic understanding of PBX and Avaya systems; Avaya certification is an added advantage.
•Understanding of IP Telephony and VoIP fundamentals.
•Basic knowledge of networking concepts including TCP/IP, VLAN, and routing.
•Familiarity with ticketing tools such as ServiceNow (preferred).

Experience:0TelecommunicationsIT

Skills:TroubleshootingAnalytical mindsetProblem-solvingCommunicationAbility to work under pressure

Certifications:Avaya certification

Tech Stack:AvayaAvaya Communication ManagerSession ManagerPBXIP TelephonyVoIPTCP/IPVLANRoutingServiceNow

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website