Nintex

23 hours ago

Manager, IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead Nintex’s global IT Support function to deliver reliable, secure, high-quality technology experiences for employees worldwide. Oversee service desk operations, end-user computing, endpoint management, and knowledge management, including a follow-the-sun support model across regions and time zones. Drive operational excellence through standardized procedures, automation, self-service, reporting, and continuous improvement while developing and mentoring a globally distributed support organization.

Location: Bellevue

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Lead and develop a globally distributed IT Support organization spanning multiple regions and time zones.
•Manage a follow-the-sun support model to provide consistent global coverage and service delivery.
•Create standardized operating procedures, escalation paths, and service standards across support locations.
•Oversee end-user computing and workplace technology, including endpoint lifecycle management and Microsoft Intune administration.
•Own support service delivery by achieving service level objectives and operational KPIs, and act as the senior escalation point for critical issues.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Perks:Paid Leave401kPaid ParentalWellness Stipend

Key Requirements

•Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field, or equivalent experience.
•5+ years of experience leading IT Support, Service Desk, or End User Computing teams.
•Experience managing globally distributed teams across multiple regions and time zones.
•Strong understanding of Microsoft 365, Entra ID, Intune, endpoint management, and modern workplace technologies.
•Experience administering ITSM platforms such as Zendesk, ServiceNow, Freshservice, or equivalent solutions.

Experience:5+ years

Education:Bachelor's

Skills:Operational leadershipContinuous improvementStakeholder managementLeadershipCommunication

Certifications:ITIL Foundation

Languages:English

Tech Stack:Microsoft 365Entra IDIntuneITSMZendeskServiceNowFreshserviceEndpoint managementSelf-serviceAutomationAI

Company Brief

Nintex

Provides a workflow and process automation platform that enables organizations to design, automate, and optimize business processes across systems, with tools for document generation, robotic process automation, and process intelligence.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Bellevue, United States

Founded: 2006

Website LinkedIn

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Nintex

23 hours ago

Manager, IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Bellevue

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Lead and develop a globally distributed IT Support organization spanning multiple regions and time zones.
•Manage a follow-the-sun support model to provide consistent global coverage and service delivery.
•Create standardized operating procedures, escalation paths, and service standards across support locations.
•Oversee end-user computing and workplace technology, including endpoint lifecycle management and Microsoft Intune administration.
•Own support service delivery by achieving service level objectives and operational KPIs, and act as the senior escalation point for critical issues.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Perks:Paid Leave401kPaid ParentalWellness Stipend

Key Requirements

•Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field, or equivalent experience.
•5+ years of experience leading IT Support, Service Desk, or End User Computing teams.
•Experience managing globally distributed teams across multiple regions and time zones.
•Strong understanding of Microsoft 365, Entra ID, Intune, endpoint management, and modern workplace technologies.
•Experience administering ITSM platforms such as Zendesk, ServiceNow, Freshservice, or equivalent solutions.

Experience:5+ years

Education:Bachelor's

Skills:Operational leadershipContinuous improvementStakeholder managementLeadershipCommunication

Certifications:ITIL Foundation

Languages:English

Tech Stack:Microsoft 365Entra IDIntuneITSMZendeskServiceNowFreshserviceEndpoint managementSelf-serviceAutomationAI

Company Brief

Nintex

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Bellevue, United States

Founded: 2006

Website LinkedIn