UX Research Manager, Payments

Stripe
Canada
Workplace: OnsiteFull timeFunction: Research & Scientific (R&D)Experience: 7+ yearsSkills: ["People management","Leadership","Coaching","Communication","Prioritization"]

Lead and manage Stripe’s UX research team for Payments and Risk, working with product and design partners to deliver insight-driven experiences. Conduct mixed-methods research across the product development lifecycle, share findings to deepen understanding of user needs, and define research strategy and tactics. Coach and grow researchers, support an AI transformation of internal research processes, and build programs, platforms, and toolkits that scale research practice across Stripe.

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Stripe
Stripe
1 day ago

UX Research Manager, Payments

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead and manage Stripe’s UX research team for Payments and Risk, working with product and design partners to deliver insight-driven experiences. Conduct mixed-methods research across the product development lifecycle, share findings to deepen understanding of user needs, and define research strategy and tactics. Coach and grow researchers, support an AI transformation of internal research processes, and build programs, platforms, and toolkits that scale research practice across Stripe.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Manager level

Key Responsibilities

  • •Lead, manage, coach, and mentor a team of researchers for Stripe’s Payments and Risk product pillar.
  • •Guide the research team through an AI transformation of internal research processes.
  • •Share research insights to deepen understanding of user needs and identify opportunities.
  • •Grow the team by developing individual contributors and delivering impactful, actionable studies.
  • •Partner with business leads, product managers, and design leadership to ground decisions in user research and define strategy and tactics.

Key Requirements

  • •7+ years of relevant UX research experience for digital experiences, producing actionable insights.
  • •3+ years of people-management and leadership experience.
  • •Experience managing, coaching, recruiting, and building teams of user researchers.
  • •Ability to set and achieve priorities balancing users, projects, and the research team.
  • •Experience conducting research work while mentoring user researchers as they develop their craft.
Experience:7+ yearsFinancial technologyFintechPaymentsDigital experiences
Skills:People managementLeadershipCoachingCommunicationPrioritization
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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