Fraud Intake Specialist I

First Interstate BancSystem
Billings
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Self-motivation","Organizational skills","Collaboration","Attention to detail","Ability to meet deadlines"]

Provide exceptional fraud intake support for internal and external clients by documenting reported fraud, creating and completing case files, and escalating matters appropriately for regulatory reporting. Manage calls and emails with branch employees and clients, prioritize multiple requests based on risk and urgency, and ensure guidance follows bank processes and procedures while demonstrating compliance with applicable regulations.

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First Interstate BancSystem
First Interstate BancSystem
19 hours ago

Fraud Intake Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide exceptional fraud intake support for internal and external clients by documenting reported fraud, creating and completing case files, and escalating matters appropriately for regulatory reporting. Manage calls and emails with branch employees and clients, prioritize multiple requests based on risk and urgency, and ensure guidance follows bank processes and procedures while demonstrating compliance with applicable regulations.
Location: Billings
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer service to internal and external clients with a focus on risk mitigation.
  • •Manage incoming and outgoing calls and handle incoming emails with timely guidance.
  • •Create and complete case files based on fraud reports and escalate cases requiring regulatory reporting.
  • •Prioritize multiple daily demands based on risk and urgency.
  • •Ensure adherence to bank processes and procedures by consulting senior employees or management as needed.

Pay and Benefits

Perks:Paid LeavePaid HolidaysChildcare Assistance

Key Requirements

  • •Experience in the financial industry.
  • •High school diploma or GED required.
  • •Associate's degree or equivalent from a two-year college or technical school preferred.
  • •Less than 1 year of related experience, training, and/or equivalent combination of education and experience.
  • •Proficiency with Microsoft Excel and Access, and Word, or experience using other database applications.
Experience:Financial services
Education:High School
Skills:Self-motivationOrganizational skillsCollaborationAttention to detailAbility to meet deadlines
Tech Stack:Microsoft ExcelMicrosoft AccessMicrosoft WordDatabase applications

Company Brief

First Interstate BancSystem
Regional bank holding company providing consumer, business, and commercial banking services through branches across the Mountain West and Pacific Northwest. Offers deposit accounts, lending, treasury management, and wealth services.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Billings, United States
Founded: 1971
WebsiteLinkedIn