Mortgage Manager

Holo
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Customer experience","Relationship building","Communication","Document management","Regulatory knowledge"]

Own the end-to-end mortgage process, delivering an exceptional customer experience while improving operational performance. Manage leads through inbound and outbound calls, educate clients on mortgage products and procedures, and ensure documents are gathered, analyzed, and prepared for processing. Maintain trust with clients and partners, visit real estate partners weekly, and stay current on UAE mortgage rates, policies, and loan processes while supporting digital and CRM-driven improvements.

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FursaFursa
Holo
Holo
1 year ago

Mortgage Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end mortgage process, delivering an exceptional customer experience while improving operational performance. Manage leads through inbound and outbound calls, educate clients on mortgage products and procedures, and ensure documents are gathered, analyzed, and prepared for processing. Maintain trust with clients and partners, visit real estate partners weekly, and stay current on UAE mortgage rates, policies, and loan processes while supporting digital and CRM-driven improvements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Oversee the end-to-end mortgage process to ensure exceptional customer experience and operational excellence
  • •Follow up on leads and manage inbound and outbound calls to match clients with suitable mortgage options
  • •Educate clients on mortgage products and procedures, building trust with clients and partners
  • •Maintain strong knowledge of the mortgage market, rates, policies, and loan processes
  • •Gather, analyze, and present required documents and nurture real estate partners weekly

Pay and Benefits

Perks:Uncapped CommissionVisaMedicalPaid LeaveHalf-day Friday

Key Requirements

  • •Previous experience as a Mortgage Manager, Mortgage Consultant, or Mortgage Broker
  • •In-depth knowledge of mortgage products, processes, and regulatory requirements in the Middle East
  • •Comfort with digital mortgage platforms and CRM systems, using technology to improve processes and customer experience
  • •Gather, analyze, and present documents required for mortgage processing
  • •CEMAP experience is a plus (not essential)
Experience:MortgageUAE mortgage marketMiddle East fintech
Skills:Customer experienceRelationship buildingCommunicationDocument managementRegulatory knowledge
Certifications:CEMAP
Tech Stack:Digital mortgage platformsCRM systems

Company Brief

Holo
Holo is a Dubai-based property buying ecosystem that combines mortgage advisory, buyer’s agent services, and property technology. It helps consumers compare mortgage options, complete applications, and find properties, while also offering white-label tools for businesses.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn