Technical Support Engineer (French or German)

NETGEAR
Cork
Workplace: RemoteFull timeEUR 40,000 - 46,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Customer-first mindset","Interpersonal skills","Troubleshooting","Ability to work under pressure"]

As a Level 2 Technical Support Engineer in NETGEAR’s Enterprise Support organization, you’ll deliver front-line assistance to business customers using networking expertise. Triage and resolve moderately complex wired and wireless issues, manage and document support tickets, and collaborate with peers and L3 engineers to escalate advanced problems. You’ll provide professional customer communication via phone, email, and chat, meet quality and productivity targets, and contribute to continuous improvements.

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NETGEAR
NETGEAR
1 week ago

Technical Support Engineer (French or German)

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Last checked: 4 hours agoStatus: Live

Job Summary

As a Level 2 Technical Support Engineer in NETGEAR’s Enterprise Support organization, you’ll deliver front-line assistance to business customers using networking expertise. Triage and resolve moderately complex wired and wireless issues, manage and document support tickets, and collaborate with peers and L3 engineers to escalate advanced problems. You’ll provide professional customer communication via phone, email, and chat, meet quality and productivity targets, and contribute to continuous improvements.
Location: Cork
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide front-line support via phone, email, and chat for NETGEAR enterprise networking products.
  • •Diagnose and resolve moderately complex wired and wireless networking issues using structured troubleshooting.
  • •Manage a queue of support tickets and ensure timely, accurate resolution.
  • •Escalate complex or unresolved issues to L3 engineers and collaborate to drive efficient resolution.
  • •Document troubleshooting steps, findings, and resolutions in internal systems.

Pay and Benefits

Salary: EUR 40,000 - 46,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •3+ years of experience in technical support, preferably in a networking-focused role.
  • •Fluency in French or German (in addition to English).
  • •Solid understanding of wired and wireless networking fundamentals (protocols, topologies, and technologies).
  • •Familiarity with remote diagnostic tools and ticketing systems.
  • •Bachelor’s degree in Information Technology, Engineering, or a related field (or equivalent hands-on experience).
Experience:3+ yearsTechnical supportNetworking
Education:Bachelor's in Information Technology, Engineering, or related field
Skills:CommunicationCustomer-first mindsetInterpersonal skillsTroubleshootingAbility to work under pressure
Certifications:CCNACompTIA Network+
Languages:EnglishFrenchGerman
Tech Stack:Wired networkingWireless networkingNetworking fundamentalsRemote diagnostic toolsTicketing systemsPhone supportEmail supportChat support

Company Brief

NETGEAR
NETGEAR designs and sells networking hardware and services for consumers, small/medium businesses, and service providers, including routers, switches, Wi‑Fi systems, network storage, and security solutions.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1996
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