Senior Software Engineer, Enterprise Product

Decagon
San Francisco
Workplace: OnsiteFull timeUSD 250,000 - 330,000 annuallyFunction: Software EngineeringExperience: 4+ yearsSkills: ["Communication","Problem-solving","Collaboration","Curiosity"]

Senior full-stack engineer building self-serve tools to configure, train, and deploy AI agents; collaborating with Agent Engineering and PM teams to design scalable interfaces that empower non-technical users, while delivering analytics and end-to-end ownership from architecture to deployment.

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FursaFursa
Decagon
Decagon
6 months ago

Senior Software Engineer, Enterprise Product

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Senior full-stack engineer building self-serve tools to configure, train, and deploy AI agents; collaborating with Agent Engineering and PM teams to design scalable interfaces that empower non-technical users, while delivering analytics and end-to-end ownership from architecture to deployment.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment.
  • •Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code.
  • •Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams.
  • •Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve.
  • •Own features end-to-end, from technical architecture through deployment and iteration.

Pay and Benefits

Salary: USD 250,000 - 330,000 annually
Equity and Bonus:Equity
Perks:Medical BenefitsDental BenefitsVision BenefitsPaid Leave

Key Requirements

  • •4+ years building full-stack software products with strong product thinking.
  • •Proficient in TypeScript and/or Python, comfortable working across the entire stack.
  • •Experience translating complex technical capabilities into simple, usable interfaces.
  • •Track record of balancing technical excellence with pragmatic shipping.
  • •Even better: experience building developer tools, APIs, platforms, or internal tools that became customer-facing; background with LLMs, prompt engineering, or AI agent systems.
Experience:4+ yearsSaaSAIConversational AICustomer experienceEnterprise software
Skills:CommunicationProblem-solvingCollaborationCuriosity
Tech Stack:TypeScriptPythonLLMsPrompt engineeringAsynchronous programmingData visualizationAnalyticsAPIs

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
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