Partner Technical Support Specialist

Lucid Motors
Fremont, San Jose
Workplace: OnsiteFull timeUSD 105,600 - 145,200 annuallyFunction: IT Support & HelpdeskExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Diagnostic thinking","Judgment","Attention to detail"]

Provide technical partner support for complex vehicle, service, and operational escalations. Serve as an escalation point, triage and administer escalated tickets, and resolve difficult issues through phone, email, SMS, and chat. Support cases with remote and on-site data collection, collaborate cross-functionally with Lucid and partner engineers, and train partner employees on documentation and escalation handling while staying current via technical training.

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Lucid Motors
Lucid Motors
3 weeks ago

Partner Technical Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Provide technical partner support for complex vehicle, service, and operational escalations. Serve as an escalation point, triage and administer escalated tickets, and resolve difficult issues through phone, email, SMS, and chat. Support cases with remote and on-site data collection, collaborate cross-functionally with Lucid and partner engineers, and train partner employees on documentation and escalation handling while staying current via technical training.
Location: Fremont, San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as an escalation point for vehicle, service, and operational concerns, providing partner support via phone, email, SMS, and chat to drive complex cases to resolution.
  • •Administrate escalated tickets, prioritizing them for further diagnosis.
  • •Provide training for partner employees on how to better handle documentation about escalated cases.
  • •Facilitate remote support of difficult cases through remote and on-site data collection.
  • •Collaborate with engineers from both Lucid and partners to solve more difficult diagnoses and attend technical training classes to stay updated on new processes.

Pay and Benefits

Salary: USD 105,600 - 145,200 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •2+ years of experience in technical support and troubleshooting.
  • •Comfort working weekends and supporting flexible schedules 365 days of the year, with full-time attendance during a mandatory 3-week training.
  • •High school Diploma or GED required.
  • •Strong communication and technical comprehension skills, with excellent attention to detail and the ability to think clearly under pressure.
  • •Proficiency troubleshooting basic network/Windows communication issues and intermediate to advanced troubleshooting of electrical circuits, including familiarity with high voltage powertrain elements and operation.
Experience:2+ yearsAutomotiveEVOEM service operations
Education:High School
Skills:CommunicationProblem-solvingDiagnostic thinkingJudgmentAttention to detail
Certifications:SAE certifications
Tech Stack:MS OfficeOutlookExcelWordSmartsheetGrafanaTableauWindowsSMSChat

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn