Werkstudent Commercial Office

Chep
Cologne
Workplace: HybridPart timeFunction: Customer Support (Service Desk)Skills: ["Solution-oriented","Proactive","Reliable","Customer-focused"]

Support customers by handling inbound inquiries via phone and email, sorting and managing messages in Salesforce, and addressing contact changes and billing questions. Assist with training customers through myCHEP sessions. You’ll work in a hybrid model in Cologne, using strong MS Office skills (especially Outlook and Excel) and delivering reliable, solution-oriented service in German and English.

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FursaFursa
Chep
Chep
9 hours ago

Werkstudent Commercial Office

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support customers by handling inbound inquiries via phone and email, sorting and managing messages in Salesforce, and addressing contact changes and billing questions. Assist with training customers through myCHEP sessions. You’ll work in a hybrid model in Cologne, using strong MS Office skills (especially Outlook and Excel) and delivering reliable, solution-oriented service in German and English.
Location: Cologne
Workplace: Hybrid
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Independently process incoming customer inquiries via phone and email.
  • •Sort and manage incoming emails in Salesforce.
  • •Handle contact changes and clarify customers’ billing questions.
  • •Conduct myCHEP training sessions for customers.

Key Requirements

  • •Ongoing studies in Business Administration (BWL) or a comparable degree program, with at least 1 year remaining.
  • •Good MS Office skills, especially Outlook and Excel.
  • •Solution-oriented, proactive, and reliable working style.
  • •Very good German and English skills.
  • •Ability to independently handle incoming customer inquiries via phone and email.
Education:
Skills:Solution-orientedProactiveReliableCustomer-focused
Languages:GermanEnglish
Tech Stack:SalesforceMS OfficeOutlookExcelMyCHEP

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn