Supervisor - Field Customer Service

Iberdrola
United States
Workplace: OnsiteFull timeUSD 87,600 - 109,500 annuallyFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: associatesSkills: ["Communication","Customer service","Leadership","Safety","Collaboration","Team work"]

Plan, direct, and supervise customer service operations covering billing, credit, customer contact, specialty and meter services, and collections. Lead a team of customer service representatives and meter services, ensure compliance with policies and regulations, manage budgets and cash controls, and oversee hiring. Handle high-profile customer and credit/billing issues, coordinate field activities for large meter services, support investigations into meter problems and theft, and participate in safety and storm restoration efforts.

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FursaFursa
Iberdrola
Iberdrola
5 days ago

Supervisor - Field Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Plan, direct, and supervise customer service operations covering billing, credit, customer contact, specialty and meter services, and collections. Lead a team of customer service representatives and meter services, ensure compliance with policies and regulations, manage budgets and cash controls, and oversee hiring. Handle high-profile customer and credit/billing issues, coordinate field activities for large meter services, support investigations into meter problems and theft, and participate in safety and storm restoration efforts.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Plan, schedule, direct, and appraise direct reports/contingent workers, leading customer service and meter services activities.
  • •Ensure compliance with applicable rules, regulations, policies, and guidelines.
  • •Manage the department budget, maintain cash controls, and direct the employee hiring process.
  • •Investigate shared meter/switched meter problems and theft of electrical services; handle customer and electrical inspector complaints/inquiries.
  • •Handle high-profile accounts related to credit, customer satisfaction, and billing issues, and support restoration efforts during storms and emergencies.

Pay and Benefits

Salary: USD 87,600 - 109,500 annually
Perks:Health InsuranceDentalVision401kLearning Budget

Key Requirements

  • •Associate's degree with at least 7 years of relevant experience, or High School/GED with the completion of the relevant progression program and 10 years of relevant experience.
  • •Experience with collections activities.
  • •Knowledge of CIS, SAP, WMS, CSS, and Smart map systems.
  • •Microsoft Office skills.
  • •Strong verbal/written communication, customer service ability, and leadership skills; knowledge of the union contract is desired.
Experience:7+ years
Education:Associate's
Skills:CommunicationCustomer serviceLeadershipSafetyCollaborationTeam work
Tech Stack:CISSAPWMSCSSSmart mapMicrosoft Office

Company Brief

Iberdrola
Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bilbao, Spain
Founded: 1992
WebsiteLinkedIn