Universal Banker (Hayes, GB, UB3 4BY)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer service","Resilience"]

Provide first-point-of-contact customer service in a branch Customer Service Team, taking ownership of individual needs and delivering an exceptional experience. Educate customers on HSBC digital services and fraud awareness, identify and support customers in vulnerable situations, and help resolve more complex banking needs. Work full-time across branch hours, complete a 9-day in-branch training course, and help ensure customers feel supported in their banking choices.

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FursaFursa
HSBC
HSBC
1 day ago

Universal Banker (Hayes, GB, UB3 4BY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-point-of-contact customer service in a branch Customer Service Team, taking ownership of individual needs and delivering an exceptional experience. Educate customers on HSBC digital services and fraud awareness, identify and support customers in vulnerable situations, and help resolve more complex banking needs. Work full-time across branch hours, complete a 9-day in-branch training course, and help ensure customers feel supported in their banking choices.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Act as the first point of contact for customers in the Branch Customer Service Team, taking ownership of individual needs and delivering exceptional customer experience.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best support approach.
  • •Support customers with more complex banking needs to ensure they feel supported in their choices.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Health InsurancePensionLife AssurancePaid LeaveDiscounts

Key Requirements

  • •Ability to demonstrate excellent communication skills, including empathy and engaging customers in effective conversations.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
  • •Resilience in a continuous changing environment.
  • •Full training attendance requirement: unable to take holidays during the 9-day in-branch training course.
  • •Be a UK resident over age 18 with the valid right to work in the UK for at least 14 months; no sponsorship is offered.
Experience:Customer service
Skills:CommunicationEmpathyCustomer serviceResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn