Partner Operations Manager (GenAI & Emerging Products)

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["People management","Communication","Strategic thinking","Risk management","Operational excellence"]

Lead partner operations for Trust and Safety’s extended workforce across the region, driving strategy and governance for initiatives such as WFM, QA, training, and other operational change. Manage complex vendor and internal stakeholder relationships, establish operating models with risk controls, and improve scalability through metrics, milestones, and procedures. You’ll also lead a team of Partner Ops specialists, ensuring successful day-to-day execution and operational excellence while partnering with cross-functional leadership.

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FursaFursa
TikTok
TikTok
13 hours ago

Partner Operations Manager (GenAI & Emerging Products)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead partner operations for Trust and Safety’s extended workforce across the region, driving strategy and governance for initiatives such as WFM, QA, training, and other operational change. Manage complex vendor and internal stakeholder relationships, establish operating models with risk controls, and improve scalability through metrics, milestones, and procedures. You’ll also lead a team of Partner Ops specialists, ensuring successful day-to-day execution and operational excellence while partnering with cross-functional leadership.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own the partner operations strategy to ensure smooth landing of initiatives including WFM, QA, training, and other change injections.
  • •Manage complex vendor and internal stakeholder relationships.
  • •Establish governance and processes for the continued health of assigned sites and lines of business.
  • •Devise operating models with strong governance and risk management through partner/vendor engagement.
  • •Lead a team of Partner Ops specialists and deliver operational improvements to drive scalability, simplification, and day-to-day execution using metrics and structured programs.
Travel: Extensive travel

Key Requirements

  • •5+ years of experience managing outsourced partner relationships with people management experience.
  • •Operations management and program management experience, including large-scale transformation projects.
  • •Experience with end-to-end sourcing and contracting processes.
  • •Strategic thinking with the ability to understand and analyze complex, ambiguous information.
  • •Ability to deliver operational excellence in a global environment through communication with cross-functional leadership.
Experience:5+ yearsOutsourcingVendor managementOperationsProgram managementTransformation projects
Skills:People managementCommunicationStrategic thinkingRisk managementOperational excellence

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn