Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Teamwork","Self-motivation","Attention to detail","Customer focus","Safety mindset"]

Deliver vehicles directly to customers using Carvana’s custom car haulers while providing a positive, customer-facing experience. Load and unload vehicles, inspect haulers to ensure safe driving, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record in line with CMV Driver Qualification standards, working shift hours from 11am–9pm with rotating days off.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles directly to customers using Carvana’s custom car haulers while providing a positive, customer-facing experience. Load and unload vehicles, inspect haulers to ensure safe driving, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record in line with CMV Driver Qualification standards, working shift hours from 11am–9pm with rotating days off.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers, with training provided.
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure vehicles maintain safe to drive condition.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Work required shift hours (11am–9pm) and be available 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to physically perform tasks like detailing vehicles and loading/unloading vehicles in indoor and outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Requires grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
  • •Must pass a drug test, obtain a DOT Medical Card, and be at least 21 with a valid driver’s license.
Experience:2+ years
Skills:TeamworkSelf-motivationAttention to detailCustomer focusSafety mindset
Licenses:DOT Medical CardValid driver's license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn