Call Center Senior Associate

NTT
Gurugram, India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales for telecom products and services to Canada-based customers. Make high-volume calls, understand customer needs, and recommend tailored plans, upgrades, and retention offers while achieving daily, weekly, and monthly sales targets. Handle objections professionally, maintain accurate CRM records for calls and conversions, and ensure compliance with scripts, quality, and process standards.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Drive outbound consultative sales for telecom products and services to Canada-based customers. Make high-volume calls, understand customer needs, and recommend tailored plans, upgrades, and retention offers while achieving daily, weekly, and monthly sales targets. Handle objections professionally, maintain accurate CRM records for calls and conversions, and ensure compliance with scripts, quality, and process standards.
Location: Gurugram, India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records (calls, conversions, and follow-ups) and comply with scripts, quality, and process standards.

Pay and Benefits

Perks:MedicalVisionDental

Key Requirements

  • •2-4 years of experience in BPO or sales (preferred).
  • •Ability to communicate with a neutral/clear English accent.
  • •Strong sales mindset with persuasive ability and consultative selling approach.
  • •Active listening, customer empathy, and resilience to handle rejection.
  • •Basic system/CRM handling and accurate call record keeping.
Experience:2-4 yearsBPOSalesTelecom
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMSystem

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn