Security GRC Manager: Customer Trust Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Seasoned security and compliance leader responsible for shaping and executing Sierra’s Customer Trust enablement. Owns the enterprise-facing trust program, drives automation for risk questionnaires, partners with Sales, Legal, Product and Security to accelerate revenue, and leads audits with highly regulated customers across geographies while translating regulatory requirements into actionable product roadmaps.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own the Customer Trust roadmap end-to-end, evolving priorities based on company growth, customer needs, and the competitive landscape.
•Drive automation platform strategy: evaluate, implement, and scale AI questionnaire and trust platforms to dramatically improve response times and automation rates.
•Build systematic customer intelligence loops that translate regulatory drivers and recurring concerns across industries and regions into prioritized inputs for Product, Engineering, and Security GRC roadmaps.
•Define metrics, SLAs, and escalation frameworks for the function, and report on cycle time, coverage, and deal impact to leadership.
•Establish team operating rhythms, metrics reporting, and escalation frameworks.

Key Requirements

•10+ years of progressive experience in compliance, security operations, or customer trust, with 3+ years building or scaling customer-facing security programs from early stage through high growth and seniority.
•Proven track record managing enterprise security relationships at scale: personally led customer audits and security meetings, built trust with Fortune 500 CISOs, and balanced rigor with deal velocity.
•Hands-on experience selling into or supporting highly regulated buyers (financial services, banks, healthcare, or insurance) and navigating their security and regulatory diligence.
•Experience navigating international data protection and AI regimes (e.g., GDPR, UK GDPR, EU AI Act, cross-border transfer and data-residency requirements).
•Strong technical acumen to explain complex security architectures and frameworks (NIST 800-53, SOC 2, ISO 27001, PCI DSS, HIPAA) and multi-cloud implementations (AWS, GCP); experience implementing trust automation platforms.

Experience:Regulated industriesEnterprise securityCustomer trustComplianceSecurity automation

Skills:CommunicationLeadershipInfluenceProblem-solvingStakeholder management

Tech Stack:AWSGCPNIST 800-53SOC 2ISO 27001PCI DSSHIPAAAI/MLSecurity automationSecurity questionnaires

Company Brief

Sierra

Develops advanced AI agents and tools focused on building autonomous, generalist machine learning systems to assist developers and enterprises in automating complex workflows, decision-making, and application-level tasks.

Industry: AI & Machine Learning

Website

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Sierra

1 month ago

Security GRC Manager: Customer Trust Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own the Customer Trust roadmap end-to-end, evolving priorities based on company growth, customer needs, and the competitive landscape.
•Drive automation platform strategy: evaluate, implement, and scale AI questionnaire and trust platforms to dramatically improve response times and automation rates.
•Build systematic customer intelligence loops that translate regulatory drivers and recurring concerns across industries and regions into prioritized inputs for Product, Engineering, and Security GRC roadmaps.
•Define metrics, SLAs, and escalation frameworks for the function, and report on cycle time, coverage, and deal impact to leadership.
•Establish team operating rhythms, metrics reporting, and escalation frameworks.

Key Requirements

•10+ years of progressive experience in compliance, security operations, or customer trust, with 3+ years building or scaling customer-facing security programs from early stage through high growth and seniority.
•Proven track record managing enterprise security relationships at scale: personally led customer audits and security meetings, built trust with Fortune 500 CISOs, and balanced rigor with deal velocity.
•Hands-on experience selling into or supporting highly regulated buyers (financial services, banks, healthcare, or insurance) and navigating their security and regulatory diligence.
•Experience navigating international data protection and AI regimes (e.g., GDPR, UK GDPR, EU AI Act, cross-border transfer and data-residency requirements).
•Strong technical acumen to explain complex security architectures and frameworks (NIST 800-53, SOC 2, ISO 27001, PCI DSS, HIPAA) and multi-cloud implementations (AWS, GCP); experience implementing trust automation platforms.

Experience:Regulated industriesEnterprise securityCustomer trustComplianceSecurity automation

Skills:CommunicationLeadershipInfluenceProblem-solvingStakeholder management

Tech Stack:AWSGCPNIST 800-53SOC 2ISO 27001PCI DSSHIPAAAI/MLSecurity automationSecurity questionnaires

Company Brief

Sierra

Industry: AI & Machine Learning

Website