Customer Experience Specialist – Bilingual (Fluent in French & English) | Cairo, Egypt

Agoda
Cairo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Problem-solving","Calm under pressure","Professionalism","Time management","Confidentiality","Collaboration"]

Deliver outstanding customer and partner support in Cairo by handling high volumes of inquiries via phone, email, and chat. Resolve booking issues end-to-end, including changes, cancellations, payments, and related questions, while meeting individual and team KPIs for quality, productivity, and customer satisfaction. Join a data-driven, fast-learning team that collaborates cross-functionally, protects customer data, and operates on rotating shifts to support a 24/7 global operation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Agoda
Agoda
4 days ago

Customer Experience Specialist – Bilingual (Fluent in French & English) | Cairo, Egypt

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Deliver outstanding customer and partner support in Cairo by handling high volumes of inquiries via phone, email, and chat. Resolve booking issues end-to-end, including changes, cancellations, payments, and related questions, while meeting individual and team KPIs for quality, productivity, and customer satisfaction. Join a data-driven, fast-learning team that collaborates cross-functionally, protects customer data, and operates on rotating shifts to support a 24/7 global operation.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver outstanding service to guests and partners via phone, email, and chat.
  • •Handle a high volume of inquiries and provide accurate, timely resolutions.
  • •Take end-to-end ownership of booking issues such as changes, cancellations, payments, and other customer queries.
  • •Work towards individual and team KPIs (e.g., quality, productivity, customer satisfaction).
  • •Safeguard customer data and maintain strict confidentiality at all times.

Pay and Benefits

Perks:Health InsuranceRelocation

Key Requirements

  • •Excellent spoken and written French skills, and English at B2 level.
  • •Strong customer focus and a genuine desire to help others.
  • •Ability to stay calm, accurate, and professional under pressure.
  • •Good problem-solving skills, using guidelines and data to make decisions effectively.
  • •Flexibility to adapt to new tools, processes, and feedback.
Skills:Customer focusCommunicationProblem-solvingCalm under pressureProfessionalismTime managementConfidentialityCollaboration
Languages:FrenchEnglish
Tech Stack:CRMTicketing systemsContact center

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn