Client Host (6 month FTC)

Hermes
London
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Communication","Interpersonal skills","Problem-solving","Resilience","Teamwork"]

Provide a warm, sincere first welcome to customers and help ensure a seamless store journey. Greet customers, engage on the floor, coordinate appointments, and support store teams by managing timing and communicating when escalation is needed. Support the Leather Department, offer refreshments, manage waiting areas, and provide concierge recommendations. Uphold store standards, handle customer feedback, and contribute to continuous service improvements.

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FursaFursa
Hermes
Hermes
1 month ago

Client Host (6 month FTC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide a warm, sincere first welcome to customers and help ensure a seamless store journey. Greet customers, engage on the floor, coordinate appointments, and support store teams by managing timing and communicating when escalation is needed. Support the Leather Department, offer refreshments, manage waiting areas, and provide concierge recommendations. Uphold store standards, handle customer feedback, and contribute to continuous service improvements.
Location: London
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide a warm, sincere welcome and maintain a positive, professional attitude
  • •Engage customers on the floor and introduce them to the relevant team member
  • •Plan appointments, coordinate the day’s agenda, and personally welcome customers
  • •Support the Leather Department by welcoming customers, answering first questions, and managing waiting time
  • •Offer and prepare refreshments and manage related orders, then hand over customers to sales & service teams

Key Requirements

  • •Previous experience in a role centered around client experience and customer journey
  • •Mature customer service focus
  • •Strong interpersonal skills and impeccable personal presentation
  • •Ability to work independently while remaining assertive
  • •Problem solving, resilience, and reliability in a high-pressure environment
Experience:Client experience
Skills:CommunicationInterpersonal skillsProblem-solvingResilienceTeamwork
Languages:US

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn