Customer Service Associate

Fiserv
United States
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Active listening","Attention to detail","Professionalism","Problem-solving"]

Support banking and merchant customers by handling inbound calls and resolving Bill Pay issues accurately. Research customer concerns using web-based tools and internal systems to identify root causes, document interactions, and confirm next steps. Meet service, quality, schedule adherence, and compliance expectations while delivering a consistent, professional customer experience. Complete paid training and apply learned processes for daily support.

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FursaFursa
Fiserv
Fiserv
5 days ago

Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support banking and merchant customers by handling inbound calls and resolving Bill Pay issues accurately. Research customer concerns using web-based tools and internal systems to identify root causes, document interactions, and confirm next steps. Meet service, quality, schedule adherence, and compliance expectations while delivering a consistent, professional customer experience. Complete paid training and apply learned processes for daily support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound customer calls and provide support for Bill Pay-related questions, service requests, and issue resolution.
  • •Research customer concerns across web-based tools and internal systems to identify root causes and complete accurate resolutions.
  • •Communicate clearly and professionally with customers while using active listening to understand needs and confirm next steps.
  • •Document customer interactions, account activity, and resolutions accurately in the appropriate systems.
  • •Meet service, quality, schedule adherence, and compliance expectations while delivering a positive customer experience.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityPaid LeaveParental LeaveTuition Assistance

Key Requirements

  • •1 year of experience in customer service, call center support, banking support, merchant support, or a related service environment.
  • •Experience using web-based tools, computer systems, and multiple applications to research issues and complete customer requests.
  • •Ability to communicate effectively by phone, document interactions accurately, and resolve customer issues with professionalism and attention to detail.
  • •High school diploma or equivalent or an equivalent combination of education, related experience and/or military experience.
Experience:1+ yearsCall centerBankingPaymentsCustomer service
Education:High School
Skills:CommunicationActive listeningAttention to detailProfessionalismProblem-solving
Languages:Spanish
Tech Stack:Web-based toolsComputer systems

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn