BPO F&A Operations Processing Senior Specialist

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Leadership","Collaboration","Stakeholder management","Service delivery","Problem-solving"]

Lead a high-performing team to deliver, support, and continuously improve ServiceNow solutions for BPO F&A operations. You’ll bring deep ServiceNow platform expertise, hands-on service desk experience, and proven leadership to guide day-to-day delivery. Fluency in Spanish will enable effective collaboration with global stakeholders and Spanish-speaking customers while maintaining high service quality and responsiveness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 months ago

BPO F&A Operations Processing Senior Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Lead a high-performing team to deliver, support, and continuously improve ServiceNow solutions for BPO F&A operations. You’ll bring deep ServiceNow platform expertise, hands-on service desk experience, and proven leadership to guide day-to-day delivery. Fluency in Spanish will enable effective collaboration with global stakeholders and Spanish-speaking customers while maintaining high service quality and responsiveness.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a high-performing service desk team focused on BPO F&A operations processing.
  • •Deliver service support for ServiceNow solutions.
  • •Enhance and improve ServiceNow solutions over time.
  • •Coordinate and collaborate with global stakeholders.
  • •Engage effectively with Spanish-speaking customers using Spanish.

Key Requirements

  • •7.5+ years of service desk experience with team lead capability.
  • •Strong technical expertise in the ServiceNow platform.
  • •Proven leadership experience to manage and guide a high-performing team.
  • •Fluency in Spanish to collaborate with global stakeholders and Spanish-speaking customers.
  • •Experience delivering, supporting, and enhancing ServiceNow-based solutions.
Experience:7+ years
Skills:LeadershipCollaborationStakeholder managementService deliveryProblem-solving
Languages:Spanish
Tech Stack:ServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn