1 day ago

Destination Services Lead, AMS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead destination services for employees in the AMS region, overseeing landing services across countries and managing local and global vendor delivery. Serve as the main escalation point for complex cases, improve employee satisfaction through standardized processes, and optimize spending by reviewing invoices. Partner with Policy, HROP, and business teams to ensure readiness, build and maintain country knowledge bases and checklists, and drive global efficiency projects.

Location: San Jose

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Oversee landing destination services in all AMS region countries, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
•Assign AMS cases to vendors and ensure high-quality service delivery and employee experience through effective vendor and partner management.
•Serve as key contact for employee and stakeholder escalations, coordinating service delivery and follow-up resolution between providers and employees.
•Monitor and manage vendor spending by reviewing invoices and driving cost-efficient approaches.
•Improve employee experience by building/updating knowledge bases, training internal and external stakeholders, and maintaining country-specific checklists and guidelines.

Key Requirements

•Bachelor’s degree or higher in a relevant field.
•5+ years of employee relocation experience in a global, fast-paced organization.
•3+ years of people management experience leading teams of five or more employees.
•Demonstrated ability to collaborate with global stakeholders across multiple time zones.
•Strong data analysis and critical thinking to develop data-driven improvement plans.

Experience:5+ yearsGlobal mobilityEmployee relocationVendor management

Education:Bachelor's

Skills:CommunicationProblem-solvingResilienceAdaptabilityCollaboration

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

1 day ago

Destination Services Lead, AMS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Jose

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Oversee landing destination services in all AMS region countries, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
•Assign AMS cases to vendors and ensure high-quality service delivery and employee experience through effective vendor and partner management.
•Serve as key contact for employee and stakeholder escalations, coordinating service delivery and follow-up resolution between providers and employees.
•Monitor and manage vendor spending by reviewing invoices and driving cost-efficient approaches.
•Improve employee experience by building/updating knowledge bases, training internal and external stakeholders, and maintaining country-specific checklists and guidelines.

Key Requirements

•Bachelor’s degree or higher in a relevant field.
•5+ years of employee relocation experience in a global, fast-paced organization.
•3+ years of people management experience leading teams of five or more employees.
•Demonstrated ability to collaborate with global stakeholders across multiple time zones.
•Strong data analysis and critical thinking to develop data-driven improvement plans.

Experience:5+ yearsGlobal mobilityEmployee relocationVendor management

Education:Bachelor's

Skills:CommunicationProblem-solvingResilienceAdaptabilityCollaboration

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn