Customer Care Specialist (Erie, PA, US, 16510)

Erie Insurance Group
United States
Workplace: OnsiteFull timeUSD 32,565 - 52,020Function: Customer Support (Service Desk)Education: high_schoolSkills: ["Detail orientation","Nimble learning","Self-development","Collaboration","Customer focus"]

Provide clerical customer care and support for the Customer Care Operations Department, handling policyholder and agent inquiries related to billing, coverage, non-payment cancellations, reinstatements, and policy changes. Work from the Westport Office in Erie, processing general requests by phone and in person, performing basic accounting corrections, accepting payments, balancing the cash desk, and managing incoming mail and electronic communications within established guidelines.

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Erie Insurance Group
Erie Insurance Group
12 hours ago

Customer Care Specialist (Erie, PA, US, 16510)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide clerical customer care and support for the Customer Care Operations Department, handling policyholder and agent inquiries related to billing, coverage, non-payment cancellations, reinstatements, and policy changes. Work from the Westport Office in Erie, processing general requests by phone and in person, performing basic accounting corrections, accepting payments, balancing the cash desk, and managing incoming mail and electronic communications within established guidelines.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Review, process, and respond to inquiries from customers and agents regarding billing, coverage, non-payment cancellations, reinstatements, and policy changes, escalating complex issues.
  • •Perform basic accounting functions and correct errors in computerized accounting systems.
  • •Handle in-person and phone inquiries, including accepting payments, resolving billing discrepancies, and providing policy documents.
  • •Manage currency transactions, balance the cash desk, and handle incoming mail, email, and fax.
  • •Learn and maintain working knowledge of all required processing systems.

Pay and Benefits

Salary: USD 32,565 - 52,020
Perks:Health InsuranceDentalVisionPension401kPaid LeaveLife InsuranceLearning Budget

Key Requirements

  • •High school diploma or GED required.
  • •Bachelor’s or associate degree preferred.
  • •Property/casualty or life insurance and policy accounting experience preferred.
  • •Working knowledge of word processing and spreadsheet software preferred.
  • •Preferred courses/designations in property/casualty, General Insurance Program (INS 21/22/23), and FLMI (Life Management Institute).
Experience:Insurance
Education:High School
Skills:Detail orientationNimble learningSelf-developmentCollaborationCustomer focus

Company Brief

Erie Insurance Group
Erie Insurance Group is a mutual insurance company providing auto, home, business, and life insurance products through a network of independent agents, serving customers across multiple U.S. states with a focus on local service and claims support.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Erie, United States
Founded: 1925
WebsiteLinkedIn