Head of Research

Discover Financial
Nottingham, London
Workplace: HybridFull timeFunction: Research & Scientific (R&D)Skills: ["Leadership","Partnership building","Data analysis","Continuous improvement","Regulatory compliance"]

Lead and grow a team of researchers to deliver high-impact market, CX, and UX research across Capital One UK. Build cross-functional partnerships with marketing, analytics, design, product, and engineering to identify priorities and translate insights into customer-centric decisions and long-term strategy. Strengthen research operations, embed continuous learning, improve research processes and tooling, ensure regulatory compliance, and manage external research vendors.

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Discover Financial
Discover Financial
4 hours ago

Head of Research

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and grow a team of researchers to deliver high-impact market, CX, and UX research across Capital One UK. Build cross-functional partnerships with marketing, analytics, design, product, and engineering to identify priorities and translate insights into customer-centric decisions and long-term strategy. Strengthen research operations, embed continuous learning, improve research processes and tooling, ensure regulatory compliance, and manage external research vendors.
Location: Nottingham, London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Research & Scientific (R&D)
Seniority: Sr. Director level

Key Responsibilities

  • •Lead and grow a research team of 9, focusing on talent development and demonstrating research impact through insights.
  • •Build cross-functional relationships across marketing, analytics, design, product management, and engineering to plan and deliver research initiatives.
  • •Balance near-term business needs with future-facing opportunities using market and customer insights.
  • •Provide technical coaching and embed continuous learning, expanding research best practices and democratizing access to insights.
  • •Ensure research quality and regulatory compliance; monitor data and trends and manage external research vendors.

Pay and Benefits

Perks:PensionAnnual BonusHealth InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Experience developing research talent and up-leveling research functions.
  • •Evidence leading a collaborative research function that integrates customer insights into business decisions.
  • •Deep knowledge of qualitative and quantitative research methods, delivering mixed-method studies with measurable impact.
  • •Ability to triangulate data from multiple sources to create clear narratives that influence leadership.
  • •Experience managing managers and leading across varied research profiles and external vendor relationships.
Experience:Financial servicesMarket researchCustomer experienceUX researchRegulated environments
Skills:LeadershipPartnership buildingData analysisContinuous improvementRegulatory compliance

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn