Customer Engineer

Reltio
United States
Full timeUSD 61,000 - 138,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Analytical skills","Independent judgment","Knowledge sharing","Troubleshooting"]

Provide expert technical support to high-value customers, resolving complex issues through research, troubleshooting, and independent judgment. Serve as a subject matter expert across product features, monitor tenant-level alerting tools, and participate in rapid response and 24/7 on-call rotations. Collaborate with engineering and DevOps, proactively communicate to prevent escalations, and contribute to knowledge base improvements through documentation and best-practice sharing.

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FursaFursa
Reltio
Reltio
1 year ago

Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide expert technical support to high-value customers, resolving complex issues through research, troubleshooting, and independent judgment. Serve as a subject matter expert across product features, monitor tenant-level alerting tools, and participate in rapid response and 24/7 on-call rotations. Collaborate with engineering and DevOps, proactively communicate to prevent escalations, and contribute to knowledge base improvements through documentation and best-practice sharing.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle highly complex customer technical problems including configuration, workflow compilation, lambda code debugging, and integrations.
  • •Resolve customer technical issues through research, reproduction, and troubleshooting, ensuring appropriate ticket investigation and resolution quality.
  • •Act as a subject matter expert across multiple product features to support, enhance, and fix solutions at scale.
  • •Attend client meetings to analyze and diagnose problems, and participate in rapid response teams with engineering and DevOps for feedback and escalation prevention.
  • •Monitor tenant-level alerting tools and join a 24/7 on-call rotation for after-hours support for critical issues.

Pay and Benefits

Salary: USD 61,000 - 138,000 annually

Key Requirements

  • •Bachelor’s degree in Computer Science or equivalent field of study.
  • •Programming experience with Python and Java, plus a solid understanding of cloud technologies.
  • •Completed two or more internships during undergraduate or graduate studies.
  • •Motivated to learn and adopt new technologies, demonstrated by having taken certifications.
  • •Troubleshooting and debugging skills with strong problem-solving and analytical abilities.
Education:Bachelor's
Skills:Problem-solvingAnalytical skillsIndependent judgmentKnowledge sharingTroubleshooting
Tech Stack:PythonJavaCloud technologiesLambda codeJSONNoSQLCassandraElastic SearchDynamoDBMaster data managementAnalyticsBig data platformsDistributed indexesData structuresAlgorithmsObject-oriented programming

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn