Security Engineer WAF & SSLO (L1)

NTT
Pune
Workplace: OnsiteFull timeFunction: CybersecuritySkills: ["Communication","Active listening","Adaptability","Client focus","Ability to work under pressure"]

Provide remote technical support for security services by investigating and resolving client incidents, ensuring zero missed SLA conditions. Maintain support processes, document and close incidents, and use service assurance tools to diagnose problems and report performance. Monitor service delivery against SLAs, apply preventative measures, and escalate unresolved incidents while coordinating with stakeholders to drive secure, timely resolution. Maintain accurate configuration on configuration items (CIs).

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
8 months ago

Security Engineer WAF & SSLO (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide remote technical support for security services by investigating and resolving client incidents, ensuring zero missed SLA conditions. Maintain support processes, document and close incidents, and use service assurance tools to diagnose problems and report performance. Monitor service delivery against SLAs, apply preventative measures, and escalate unresolved incidents while coordinating with stakeholders to drive secure, timely resolution. Maintain accurate configuration on configuration items (CIs).
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Entry level

Key Responsibilities

  • •Maintain the support process and handle client requests according to procedures.
  • •Use service assurance software to investigate, diagnose, and report on incidents and performance statistics.
  • •Identify and resolve problems following agreed procedures, including monitoring service delivery against SLAs and maintaining records.
  • •Remotely investigate root causes, assist with remedies and preventative measures, and escalate unresolved incidents until resolved.
  • •Maintain secure, accurate configuration on configuration items (CIs), tracking and correcting information related to CIs and documenting/closing incidents.

Key Requirements

  • •Entry level knowledge of security technologies such as Firewall, IPS, IDS, Proxy, and related tools.
  • •Entry level experience providing technical remote support to clients in security technologies.
  • •Entry level experience in diagnosis and troubleshooting for security incidents.
  • •Entry level knowledge of vendor technologies including Cisco, Microsoft, ARC, Audio Codes, PeterConnect, and Sonus.
  • •Degree or relevant qualification in Information Technology/Computing; associate-level security certifications (e.g., CCNA, JNCIA, ACCA, PCNSA, CCSA).
Experience:SecurityTechnical support
Education:
Skills:CommunicationActive listeningAdaptabilityClient focusAbility to work under pressure
Certifications:CCNAJNCIAACCAPCNSACCSAAssociate level Certification
Tech Stack:WAFSSLOCiscoMicrosoftARCAudio CodesPeterConnectSonusCCNAJNCIAACCAPCNSACCSAFirewallIPSIDSProxyService assuranceSLAConfiguration items (CIs)

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn