Merchant Support Specialist - English Speaker

American Express
Madrid
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Problem-solving","Continuous improvement","Communication","Organization"]

Protect American Express, customers, and the merchant network by completing accurate UK merchant KYC and AML financial crime prevention reviews. You’ll assess merchant records against regulatory expectations, investigate discrepancies and potential risk indicators, and escalate red flags. Maintain audit-ready documentation and consistently deliver case quality while meeting productivity and control standards. Communicate clearly with merchants and internal partners to resolve queries and support an excellent merchant servicing experience.

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FursaFursa
American Express
American Express
1 week ago

Merchant Support Specialist - English Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Protect American Express, customers, and the merchant network by completing accurate UK merchant KYC and AML financial crime prevention reviews. You’ll assess merchant records against regulatory expectations, investigate discrepancies and potential risk indicators, and escalate red flags. Maintain audit-ready documentation and consistently deliver case quality while meeting productivity and control standards. Communicate clearly with merchants and internal partners to resolve queries and support an excellent merchant servicing experience.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Complete merchant KYC and AML reviews accurately and efficiently using policy, procedures, and available evidence to make risk-based decisions.
  • •Review customer and merchant information to ensure records are complete, accurate, and aligned with regulatory and internal control requirements.
  • •Identify, investigate, and escalate discrepancies, red flags, or potential financial crime risk indicators.
  • •Maintain clear, timely communication with merchants, internal partners, and stakeholders to resolve queries and request information.
  • •Deliver consistently high case quality and productivity while maintaining audit-ready documentation and contributing to process improvement.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementAnnual BonusPaid ParentalCounseling SupportHybrid Work

Key Requirements

  • •Fluency in English, with other European languages highly valued (German, French, Swedish, Finnish, Norwegian).
  • •Strong attention to detail and accuracy when reviewing complex information to identify gaps, inconsistencies, or risk indicators.
  • •Ability to work in a fast-paced operations environment managing multiple cases, changing priorities, and time-sensitive regulatory obligations.
  • •Proficiency with Microsoft Office tools (Excel, Word, Outlook) and confidence using systems and data to manage case activity.
  • •Clear written and verbal communication skills to explain requirements, request information, and document outcomes professionally.
Skills:Attention to detailProblem-solvingContinuous improvementCommunicationOrganization
Languages:EnglishGermanFrenchSwedishFinnishNorwegian
Tech Stack:Microsoft OfficeExcelWordOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn