Customer Support Representative

Community Phone
Egypt, Philippines, Pakistan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Multitasking","Adaptability","Calm under pressure"]

Join the Community Phone support team to delight landline users through empathetic, proactive assistance. You’ll track customer concerns, collaborate across teams to remove obstacles, and work to retain customers by addressing cancellations and identifying upsell opportunities, all while maintaining excellent verbal and written English communication in a remote, globally distributed setting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Community Phone
Community Phone
6 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Join the Community Phone support team to delight landline users through empathetic, proactive assistance. You’ll track customer concerns, collaborate across teams to remove obstacles, and work to retain customers by addressing cancellations and identifying upsell opportunities, all while maintaining excellent verbal and written English communication in a remote, globally distributed setting.
Location: Egypt, Philippines, Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Track customer concerns, identify trends, and drive corrective actions to improve the customer experience.
  • •Work cross-functionally to remove customer obstacles and ensure an extraordinary experience.
  • •Understand why customers wish to cancel and develop solutions to retain them.
  • •Listen for opportunities to upsell our products and services that help customers save money and resolve issues.
  • •Maintain clear and professional communication with customers in both verbal and written form.

Key Requirements

  • •Excellent command of the English language, both verbal and written.
  • •Calm under pressure with the ability to establish rapport across a variety of people.
  • •Able to adapt quickly to change and multitask effectively.
  • •Experience with Zendesk, Hubspot or similar customer support platforms.
  • •Strong communication, organization and problem-solving skills.
Experience:Customer support
Skills:CommunicationEmpathyMultitaskingAdaptabilityCalm under pressure
Languages:English
Tech Stack:ZendeskHubspot

Company Brief

Community Phone
Nonprofit providing low-cost mobile phone plans and connectivity services to low-income and underserved individuals, aiming to bridge the digital divide by offering affordable cellular service, device access, and support to communities in need.
Industry: Telecommunications
Growth: Nonprofit & NGO
Headquarters: United States
Website