Account Manager, Enterprise

Airwallex
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Relationship-building","Cross-functional collaboration","Data-driven decision-making"]

Manage a portfolio of strategic enterprise customers and help them maximise Airwallex value across payments and financial operations. Build trusted, multi-stakeholder relationships across commercial, finance, operations, product and technology teams. Own upsells, renewals, escalations and complex customer initiatives, translate account insights into action, and drive measurable retention and Net Revenue Retention through data-driven business reviews. Maintain CRM rigor and forecasts while coordinating with internal teams across the go-to-market.

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Airwallex
Airwallex
17 hours ago

Account Manager, Enterprise

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Last checked: 11 hours agoStatus: Live

Job Summary

Manage a portfolio of strategic enterprise customers and help them maximise Airwallex value across payments and financial operations. Build trusted, multi-stakeholder relationships across commercial, finance, operations, product and technology teams. Own upsells, renewals, escalations and complex customer initiatives, translate account insights into action, and drive measurable retention and Net Revenue Retention through data-driven business reviews. Maintain CRM rigor and forecasts while coordinating with internal teams across the go-to-market.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of strategic enterprise customers to maximise Airwallex value and drive adoption, retention and expansion.
  • •Grow gross profit from existing accounts by pursuing upsell and expansion opportunities across Airwallex’s product suite.
  • •Build and execute strategic account plans, including objectives, stakeholder maps, risks, renewal plans and 12 to 18-month growth opportunities.
  • •Lead renewals and commercial negotiations, identifying upsell and cross-sell opportunities to improve retention and drive Net Revenue Retention.
  • •Coordinate complex customer initiatives across Sales, Product Sales, Solutions Engineering, Product, Operations, KYC and Onboarding, Legal, Customer Success, and other internal teams.

Key Requirements

  • •5 to 6 years of sales or account management experience managing complex enterprise/strategic customer relationships.
  • •Proven track record retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions.
  • •Experience managing multi-stakeholder relationships including senior commercial, finance, operations, product or technology leaders.
  • •Strong commercial, communication and negotiation skills to simplify complex topics and build trust.
  • •Experience working cross-functionally to resolve issues, manage escalations, and deliver complex onboarding/implementation or post-go-live initiatives.
Experience:FintechPaymentsFinancial servicesB2B SaaS
Skills:CommunicationNegotiationRelationship-buildingCross-functional collaborationData-driven decision-making
Tech Stack:API-enabled productsCRMNet Revenue Retention

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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