Senior Manager - MarTech AI Transformation

American Express
New York
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Data Science & Machine LearningExperience: 5+ yearsEducation: bachelorsSkills: ["Product thinking","Stakeholder influence","Operational rigor","Cross-functional collaboration","Change management"]

Drive AI-native ways of working across product, marketing, and operations by scaling AI initiatives from pilot to enterprise adoption. Create repeatable evaluation and launch frameworks, develop operating models and playbooks, and establish governance for responsible AI at scale. Manage an AI initiative portfolio, track adoption and realized business value, and deliver executive reporting while influencing cross-functional stakeholders across Product, Marketing, Technology, Risk, and Compliance.

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FursaFursa
American Express
American Express
2 months ago

Senior Manager - MarTech AI Transformation

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Drive AI-native ways of working across product, marketing, and operations by scaling AI initiatives from pilot to enterprise adoption. Create repeatable evaluation and launch frameworks, develop operating models and playbooks, and establish governance for responsible AI at scale. Manage an AI initiative portfolio, track adoption and realized business value, and deliver executive reporting while influencing cross-functional stakeholders across Product, Marketing, Technology, Risk, and Compliance.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Lead the transition of AI initiatives from pilot to scaled adoption across ECMX
  • •Define repeatable frameworks for evaluating, launching, and scaling AI solutions
  • •Develop operating models, playbooks, and implementation approaches to accelerate value realization
  • •Manage the AI initiative portfolio, including priorities, dependencies, risks, milestones, and outcomes
  • •Reimagine product management activities (discovery, research, prioritization, PRD creation, experimentation, delivery) through AI-enabled workflows

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementPaid ParentalRemote Work

Key Requirements

  • •5+ years of experience in Product Management, Product Operations, Product Excellence, Business Transformation, Innovation, Change Management, or related fields
  • •Demonstrated experience driving adoption of new technologies, processes, or ways of working at scale
  • •Strong product thinking connecting user needs, business outcomes, and technology opportunities
  • •Proven ability to influence stakeholders across complex organizations and drive alignment without direct authority
  • •Strong understanding of AI, GenAI, and emerging technology trends
Experience:5+ years
Education:Bachelor's
Skills:Product thinkingStakeholder influenceOperational rigorCross-functional collaborationChange management
Tech Stack:AIGenAIArtificial intelligenceMarketing technologyMarTechMarOpsEnterprise softwareWorkflow automationPRD creationAI-enabled workflows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn