FM Contract Manager (Thamesmead, Greater London, GB, SE28 0FJ)

Serco
United Kingdom
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Stakeholder engagement","Problem-solving","Communication","Commercial awareness","Performance management"]

Lead the delivery of contracted facilities management services within a secure custodial environment, ensuring safety, compliance, financial control, and operational effectiveness. Manage performance against SLAs, KPIs, and contractual objectives, oversee statutory compliance and planned preventative maintenance, and control budgets to drive value and efficiency. Build and develop multidisciplinary teams, and partner with clients, authority representatives, contractors, and internal stakeholders to deliver continuous improvement and positive outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
1 day ago

FM Contract Manager (Thamesmead, Greater London, GB, SE28 0FJ)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the delivery of contracted facilities management services within a secure custodial environment, ensuring safety, compliance, financial control, and operational effectiveness. Manage performance against SLAs, KPIs, and contractual objectives, oversee statutory compliance and planned preventative maintenance, and control budgets to drive value and efficiency. Build and develop multidisciplinary teams, and partner with clients, authority representatives, contractors, and internal stakeholders to deliver continuous improvement and positive outcomes.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and deliver contracted facilities management services, ensuring they remain safe, compliant, financially controlled, and operationally effective.
  • •Manage performance against contractual SLAs, KPIs, and contractual objectives.
  • •Lead and develop multidisciplinary teams through coaching, mentoring, and performance management.
  • •Oversee statutory compliance, audit readiness, asset management programmes, and planned preventative maintenance activities.
  • •Manage budgets, control costs, and identify opportunities to improve value, efficiency, and service performance.

Pay and Benefits

Perks:Paid LeavePensionAnnual BonusCompany Car

Key Requirements

  • •Experience managing facilities management or building services operations within a complex or regulated environment.
  • •Strong knowledge of statutory compliance, health and safety requirements, environmental standards, and contractor management.
  • •Experience leading teams and creating a culture of accountability, care, pride, and high performance.
  • •Commercial awareness, including budget management, cost control, and financial reporting.
  • •Excellent communication, stakeholder engagement, and problem-solving skills to make effective decisions in a demanding operational environment.
Skills:LeadershipStakeholder engagementProblem-solvingCommunicationCommercial awarenessPerformance management

Eligibility

Security Clearance:Enhanced DBS

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn