Service Appointment Coordinator -AutoNation Honda O'Hare

AutoNation
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Problem-solving","Teamwork"]

Assist customers via live phone calls to schedule and support service appointments for AutoNation Honda O'Hare. Respond to inquiries promptly, provide accurate information on products, services, policies, and promotions, and resolve customer concerns through real-time troubleshooting. Ask qualifying questions to route calls, coordinate with other departments to improve customer satisfaction, ensure service consultants receive messages, and meet KPI targets while reporting to dealership management.

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FursaFursa
AutoNation
AutoNation
1 month ago

Service Appointment Coordinator -AutoNation Honda O'Hare

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Assist customers via live phone calls to schedule and support service appointments for AutoNation Honda O'Hare. Respond to inquiries promptly, provide accurate information on products, services, policies, and promotions, and resolve customer concerns through real-time troubleshooting. Ask qualifying questions to route calls, coordinate with other departments to improve customer satisfaction, ensure service consultants receive messages, and meet KPI targets while reporting to dealership management.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Respond promptly to incoming customer inquiries by live phone calls.
  • •Provide accurate information about products, services, policies, and promotions.
  • •Troubleshoot and resolve customer concerns efficiently.
  • •Ask qualifying questions to uncover needs and direct calls appropriately, ensuring service consultants receive messages promptly.
  • •Work collaboratively with other departments to improve customer satisfaction and meet KPI targets; provide reporting and approved communications to dealership management.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma or equivalent.
  • •Ability to read, write, and comprehend written instructions and information.
  • •6-12 months of previous work experience (preferred).
  • •Demonstrated customer service skills.
  • •Demonstrated communication and interpersonal skills (previous industry experience preferred).
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsProblem-solvingTeamwork

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn