Senior Manager, Sales & Customer Office (Toronto, ON, CA)

Zurich Insurance
Toronto
Workplace: HybridFull timeCAD 90,000 - 130,000 annuallyFunction: SalesExperience: 6+ yearsEducation: bachelorsSkills: ["Analytical thinking","Disciplined execution","Stakeholder coordination","Organizational skills","Relationship-building","Strong judgment","Attention to detail","Quality focus","Follow-through","Clear communication","Project coordination"]

Lead sales and customer-office execution by turning customer and broker feedback into actionable insight. Own and continuously improve NPS reporting and strategy, coordinate underwriting-focused internal campaigns (including Customer Rockstar), and support governance, reporting, and process documentation. Partner with stakeholders across Zurich Canada to coordinate broker proposition initiatives, marketing inputs, and sales events—ensuring timelines, deliverables, and follow-through move forward.

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Zurich Insurance
Zurich Insurance
19 hours ago

Senior Manager, Sales & Customer Office (Toronto, ON, CA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead sales and customer-office execution by turning customer and broker feedback into actionable insight. Own and continuously improve NPS reporting and strategy, coordinate underwriting-focused internal campaigns (including Customer Rockstar), and support governance, reporting, and process documentation. Partner with stakeholders across Zurich Canada to coordinate broker proposition initiatives, marketing inputs, and sales events—ensuring timelines, deliverables, and follow-through move forward.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Prepare, validate, and continuously improve NPS reporting for Canada; analyze customer and broker feedback to identify themes, trends, strengths, and opportunities.
  • •Translate NPS results and qualitative feedback into insights, presentations, and recommendations for business leaders; establish NPS strategies, goals, action plans, and progress measures.
  • •Develop and deliver targeted internal underwriting campaigns that reinforce customer focus and broker/customer feedback; coordinate Customer Rockstar reporting and recurring activities.
  • •Provide project and coordination support across the Sales & Customer Office, including selected governance-related requests, reporting, and process documentation.
  • •Support broker proposition initiatives and coordinate inputs for marketing projects and broker events, including workplans, meeting coordination, action tracking, and status updates.

Pay and Benefits

Salary: CAD 90,000 - 130,000 annually
Perks:Health InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree and six or more years of experience in sales.
  • •Six or more years of experience in customer experience, sales enablement, distribution operations, program coordination, business analysis, or a related field.
  • •Strong analytical skills to interpret quantitative and qualitative customer/broker feedback into practical business insight.
  • •Strong organizational and project coordination skills to manage multiple priorities, stakeholders, and deadlines.
  • •Excellent written and verbal communication skills, including creating clear presentations, reports, and executive-ready materials.
Experience:6+ years
Education:Bachelor's
Skills:Analytical thinkingDisciplined executionStakeholder coordinationOrganizational skillsRelationship-buildingStrong judgmentAttention to detailQuality focusFollow-throughClear communicationProject coordination
Tech Stack:Microsoft 365SharePointReportingDashboardsData visualization

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn