Asana

4 weeks ago

Enterprise Solutions Engineer, Service Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join a newly formed team bringing Asana Service Management to IT and service teams in London. Partner with an Account Executive to build repeatable, scalable technical plays; translate customer pain points into practical solution designs; shape product demos, positioning, and enablement for a mid-market to enterprise audience; collaborate across AE, CSM, Product, and Solutions Engineering to drive customer outcomes.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts (300–2,000 employees), from discovery through proof, demo, and close.
•Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management.
•Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders.
•Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer’s existing technology landscape.
•Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit.

Pay and Benefits

Salary: EUR 92,050 - 98,000 annually

Perks:Health InsuranceRetirementFamily BenefitsIn-office Dining

Key Requirements

•3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
•Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day.
•Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution.
•Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences.
•Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts.

Experience:3+ yearsIT service managementEnterprise softwareSaaS

Skills:CommunicationCollaborationPresentationProblem-solvingStakeholder management

Languages:English

Tech Stack:LLMsAIAPIsITSMWorkflow automationKnowledge managementAsana Service ManagementDemonstrationsIntegration

Company Brief

Asana

Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Asana

4 weeks ago

Enterprise Solutions Engineer, Service Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts (300–2,000 employees), from discovery through proof, demo, and close.
•Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management.
•Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders.
•Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer’s existing technology landscape.
•Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit.

Pay and Benefits

Salary: EUR 92,050 - 98,000 annually

Perks:Health InsuranceRetirementFamily BenefitsIn-office Dining

Key Requirements

•3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
•Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day.
•Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution.
•Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences.
•Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts.

Experience:3+ yearsIT service managementEnterprise softwareSaaS

Skills:CommunicationCollaborationPresentationProblem-solvingStakeholder management

Languages:English

Tech Stack:LLMsAIAPIsITSMWorkflow automationKnowledge managementAsana Service ManagementDemonstrationsIntegration

Company Brief

Asana

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor