Enterprise Solutions Engineer, Service Management

Asana
London
Workplace: HybridFull timeEUR 92,050 - 98,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Collaboration","Presentation","Problem-solving","Stakeholder management"]

Join a newly formed team bringing Asana Service Management to IT and service teams in London. Partner with an Account Executive to build repeatable, scalable technical plays; translate customer pain points into practical solution designs; shape product demos, positioning, and enablement for a mid-market to enterprise audience; collaborate across AE, CSM, Product, and Solutions Engineering to drive customer outcomes.

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Asana
Asana
2 months ago

Enterprise Solutions Engineer, Service Management

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Last checked: 3 hours agoStatus: Live

Job Summary

Join a newly formed team bringing Asana Service Management to IT and service teams in London. Partner with an Account Executive to build repeatable, scalable technical plays; translate customer pain points into practical solution designs; shape product demos, positioning, and enablement for a mid-market to enterprise audience; collaborate across AE, CSM, Product, and Solutions Engineering to drive customer outcomes.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts (300–2,000 employees), from discovery through proof, demo, and close.
  • •Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management.
  • •Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders.
  • •Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer’s existing technology landscape.
  • •Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit.

Pay and Benefits

Salary: EUR 92,050 - 98,000 annually
Perks:Health InsuranceRetirementFamily BenefitsIn-office Dining

Key Requirements

  • •3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
  • •Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day.
  • •Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution.
  • •Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences.
  • •Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts.
Experience:3+ yearsIT service managementEnterprise softwareSaaS
Skills:CommunicationCollaborationPresentationProblem-solvingStakeholder management
Languages:English
Tech Stack:LLMsAIAPIsITSMWorkflow automationKnowledge managementAsana Service ManagementDemonstrationsIntegration

Company Brief

Asana
Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.2
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