Front Office Representative

Provide fast, friendly guest service at the Radisson Blu Mall of America, ensuring a seamless arrival and departure. Handle check-in/out transactions, guest requests, calls, reservations, and guest complaint resolution while maintaining confidentiality and accurate records. Support hotel operations by staying current on accommodations, services, and local attractions, preparing end-of-shift summaries, and promoting amenities and the loyalty program to drive satisfaction and upselling.