Front Office Representative

Choice Hotels
United States
Workplace: OnsitePart timeUSD 18+ hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Guest service","Communication","Teamwork","Attention to detail","Empathy"]

Provide fast, friendly guest service at the Radisson Blu Mall of America, ensuring a seamless arrival and departure. Handle check-in/out transactions, guest requests, calls, reservations, and guest complaint resolution while maintaining confidentiality and accurate records. Support hotel operations by staying current on accommodations, services, and local attractions, preparing end-of-shift summaries, and promoting amenities and the loyalty program to drive satisfaction and upselling.

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Choice Hotels
Choice Hotels
1 month ago

Front Office Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live

Job Summary

Provide fast, friendly guest service at the Radisson Blu Mall of America, ensuring a seamless arrival and departure. Handle check-in/out transactions, guest requests, calls, reservations, and guest complaint resolution while maintaining confidentiality and accurate records. Support hotel operations by staying current on accommodations, services, and local attractions, preparing end-of-shift summaries, and promoting amenities and the loyalty program to drive satisfaction and upselling.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Receive and process incoming guests to ensure a seamless arrival and departure.
  • •Greets guests, processes hotel registration and transactions, and handles special billing instructions.
  • •Maintain current knowledge of accommodations, services, local attractions, and hotel communication logs.
  • •Resolve guest compliments, comments, observations, and challenges, recording resolutions in the “Make it Right” log.
  • •Make reservations per yield management practices and prepare end-of-shift summaries/communications for management and other shifts.

Pay and Benefits

Salary: USD 18 hourly
Perks:Employee DiscountsComplimentary MealFree Parking401kEmployee AssistancePaid LeavePaid HolidaysPaid Bereavement

Key Requirements

  • •Minimum one year of hotel front desk experience or other hotel/customer service experience.
  • •Experience in the Opera system is preferred.
  • •Strong verbal, written, and interpersonal communication skills.
  • •Works well independently or as part of a team with strong attention to detail.
  • •Ability to work a flexible schedule including holidays and weekends.
Experience:1+ years
Skills:Guest serviceCommunicationTeamworkAttention to detailEmpathy
Tech Stack:Opera

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
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