Field Support Technician/Engineer (F/H)

Thales
France
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: mastersSkills: ["Autonomy","Sense of service","Rigor","Organizational skills","Client relationship"]

Provide technical support and maintenance for digital identity and border-control solutions, acting as the primary client contact for airports and stations with biometric systems (e-Gates, kiosks). Diagnose and resolve hardware/software incidents, perform preventive/corrective maintenance, and support deployments and commissioning. Monitor service quality against SLA, analyze logs to improve reliability, manage related equipment/tools/stocks, and collaborate with Service Delivery Managers and R&D teams.

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FursaFursa
Thales
Thales
1 month ago

Field Support Technician/Engineer (F/H)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide technical support and maintenance for digital identity and border-control solutions, acting as the primary client contact for airports and stations with biometric systems (e-Gates, kiosks). Diagnose and resolve hardware/software incidents, perform preventive/corrective maintenance, and support deployments and commissioning. Monitor service quality against SLA, analyze logs to improve reliability, manage related equipment/tools/stocks, and collaborate with Service Delivery Managers and R&D teams.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide technical support to clients by phone, email, and on-site interventions while meeting SLA requirements.
  • •Diagnose and resolve hardware and software incidents, escalating complex issues to development teams when needed.
  • •Perform preventive and corrective maintenance on customer-deployed equipment.
  • •Participate in deployments and commissioning of new solutions across customer sites.
  • •Improve service reliability by analyzing logs, identifying recurring incident causes, and proposing product improvements.
Travel: Medium travel

Key Requirements

  • •Technical training or an engineering degree, with a specialization in electromechanics, industrial computing, or an equivalent field.
  • •First experience in technical support or equipment maintenance.
  • •Ability to maintain electromechanical systems and diagnose hardware and software faults.
  • •Experience providing technical support on complex equipment in a client environment.
  • •Professional English is required; Spanish is an advantage.
Education:Master's
Skills:AutonomySense of serviceRigorOrganizational skillsClient relationship
Languages:EnglishSpanish
Tech Stack:ITILLogsNetworks

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn