Sr Analyst

American Express
Gurugram
Workplace: HybridFull timeFunction: OtherExperience: 3-5 yearsEducation: bachelorsSkills: ["Persuasive communication","Conflict resolution","Emotional intelligence","Situational negotiation","Team leadership"]

Lead collections operations to recover outstanding debts and payments for American Express cardholders across Delhi and North India. Manage and coach outside agency collection teams, develop strategies to maximize recoveries and reduce delinquency, and ensure end-to-end handling of customer escalations. Maintain strict compliance with RBI guidelines and internal policies, initiate statutory actions with the legal team, and track daily KPIs and monthly scorecards for performance improvements.

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FursaFursa
American Express
American Express
1 day ago

Sr Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead collections operations to recover outstanding debts and payments for American Express cardholders across Delhi and North India. Manage and coach outside agency collection teams, develop strategies to maximize recoveries and reduce delinquency, and ensure end-to-end handling of customer escalations. Maintain strict compliance with RBI guidelines and internal policies, initiate statutory actions with the legal team, and track daily KPIs and monthly scorecards for performance improvements.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Seniority: Mid level

Key Responsibilities

  • •Design and implement effective collections procedures to improve recoveries and reduce delinquencies.
  • •Manage, train, and mentor collection agents or agencies, setting recovery targets and evaluating performance.
  • •Handle complex delinquent accounts and negotiate mutually beneficial payment plans, debt restructuring, or one-time settlements.
  • •Ensure escalations are managed end to end with the grievance redressal team and negotiate resolutions with debtors.
  • •Ensure compliance with RBI guidelines and internal policies and initiate statutory actions with the legal team, while tracking KPIs and reporting recovery metrics.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid ParentalRetirementCounseling Support

Key Requirements

  • •3-5 years of work experience in collections and agency management within Indian banks/NBFCs.
  • •Knowledge of domestic market collections.
  • •Experience in field collections and tele calling.
  • •Any graduate academic background.
  • •Fluency in English and Hindi.
Experience:3-5 yearsCollectionsAgency managementBankingNBFCs
Education:Bachelor's
Skills:Persuasive communicationConflict resolutionEmotional intelligenceSituational negotiationTeam leadership
Languages:EnglishHindi
Tech Stack:Excel MISPowerPointTele-callingField collectionsMonthly scorecardsKPI tracking

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn