Member Services Representative, AACU Mortgage Servicing (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Organizational","Multi-tasking","Attention to detail","Interpersonal communication","Professional demeanor"]

Support members in the American Airlines Credit Union Mortgage Servicing department by setting up new loans in the FICS system, handling property tax/insurance policy questions, tracking legal documents, and preparing records for retention. Process payoffs and mortgage-paid-in-full legal documents, review account information for corrections, and ensure secure handling of confidential information while complying with applicable banking and regulatory requirements.

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American Airlines Group
American Airlines Group
18 hours ago

Member Services Representative, AACU Mortgage Servicing (Fort Worth, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support members in the American Airlines Credit Union Mortgage Servicing department by setting up new loans in the FICS system, handling property tax/insurance policy questions, tracking legal documents, and preparing records for retention. Process payoffs and mortgage-paid-in-full legal documents, review account information for corrections, and ensure secure handling of confidential information while complying with applicable banking and regulatory requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Set up new loans in the FICS servicing system
  • •Handle property tax and insurance policy issues and answer member questions
  • •Track, log, and prepare legal documents related to mortgage processing for record retention
  • •Provide requested payoffs to members, loan officers, and other lenders
  • •Process legal documents when a mortgage is paid in full and review account information for corrections

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED
  • •Previous customer/member service experience
  • •Experience handling mortgages
  • •Preferred: college degree in a relevant field or equivalent experience
  • •Skilled in Microsoft Office (Word, Excel, PowerPoint) with hands-on use
Education:High School
Skills:OrganizationalMulti-taskingAttention to detailInterpersonal communicationProfessional demeanor
Tech Stack:FICSMicrosoft OfficeWordExcelPowerPointEpisys

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn