Benefits Operations Manager

Multiplier
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Detail-oriented","Organizational skills","Communication"]

Own the day-to-day operations behind US benefits enrollment, ensuring employees are enrolled accurately and benefits data stays clean across ben-admin, payroll, and carrier systems. Manage platforms (Employee Navigator and bswift), carrier and broker relationships, EDI feeds, enrollment and life-event workflows, and monthly invoice reconciliation. Partner with Benefits leadership, Operations, Payroll, Finance, and EOR teams to maintain compliance (ACA, ERISA, COBRA, HIPAA, Section 125) and deliver a scalable enrollment experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Multiplier
Multiplier
1 month ago

Benefits Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the day-to-day operations behind US benefits enrollment, ensuring employees are enrolled accurately and benefits data stays clean across ben-admin, payroll, and carrier systems. Manage platforms (Employee Navigator and bswift), carrier and broker relationships, EDI feeds, enrollment and life-event workflows, and monthly invoice reconciliation. Partner with Benefits leadership, Operations, Payroll, Finance, and EOR teams to maintain compliance (ACA, ERISA, COBRA, HIPAA, Section 125) and deliver a scalable enrollment experience.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own day-to-day operations across ben-admin platforms (Employee Navigator and bswift), including configuration, plan setup, eligibility rules, and open enrollment events.
  • •Manage enrollment, life-event changes, terminations, and evidence-of-insurability workflows with accuracy and speed.
  • •Maintain clean, reconciled benefits data across ben-admin, payroll, and carrier systems.
  • •Own relationships with US carriers and brokers; manage EDI/carrier feeds, troubleshoot discrepancies, and coordinate renewals, rollouts, and escalations.
  • •Run monthly carrier invoice reconciliation, ensure US benefits compliance (ACA, ERISA, COBRA, HIPAA, Section 125), and maintain audit-ready documentation.

Key Requirements

  • •5+ years in US benefits administration/benefits operations, ideally in brokerage, EOR/PEO, ben-admin vendor, or HR tech.
  • •Hands-on configuration experience with Employee Navigator and/or bswift, including enrollment events and EDI feeds.
  • •Strong knowledge of US benefits carriers and how feeds, enrollment, and billing work (e.g., Cigna).
  • •Working understanding of US benefits compliance including ACA, ERISA, COBRA, HIPAA, and Section 125.
  • •Experience managing carrier and broker relationships, including escalations and renewals.
Experience:US benefitsEOR/PEOHR techBen-admin vendorsBrokerage
Skills:Detail-orientedOrganizational skillsCommunication
Tech Stack:Employee NavigatorBswiftEDINoyo

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor