Customer Service Specialist- Consumer Banking

Serve as the voice of KeyBank in a fast-paced inbound call center role, helping consumer clients through problem-solving, de-escalation, education, and tailored guidance. Provide technical support for Key’s online products across PC, mobile, and tablets, collaborating with teammates to resolve issues end-to-end. Work an onboarding training schedule in office, then shift-based schedules while using AI and digital tools as thinking partners to deliver excellent client experiences.