GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in Irving, TX, troubleshooting issues from ServiceNow tickets, coordinating with support teams, and maintaining networks/servers and related equipment. Install and support operating system patches/updates via SCCM, support telework users with VPN/Citrix, perform hardware troubleshooting and OS reinstall tasks, assist with cabling and wireless/device support, and help with training and end-user support trend reporting.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support by identifying, researching, and resolving technical problems through the ServiceNow ticketing system.
•Support onsite IT activities including installation, troubleshooting, and maintenance of networks/servers and related equipment.
•Install operating system patches/upgrades via SCCM Software Center.
•Provide remote support for telework/home users and help ensure applications work over VPN and/or Citrix.
•Perform hardware/network troubleshooting, OS reinstall and device swapping, including wireless services, cabling, encryption, and asset/disposal support.

Travel: Low travel

Pay and Benefits

Salary: USD 50,000 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).

Education:High School

Skills:Problem-solvingAnalytical abilitiesTechnical proficiency

Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+Microsoft Operating Systems certification

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshOperating system patchesWireless servicesService deskNetwork switchesRouters

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support by identifying, researching, and resolving technical problems through the ServiceNow ticketing system.
•Support onsite IT activities including installation, troubleshooting, and maintenance of networks/servers and related equipment.
•Install operating system patches/upgrades via SCCM Software Center.
•Provide remote support for telework/home users and help ensure applications work over VPN and/or Citrix.
•Perform hardware/network troubleshooting, OS reinstall and device swapping, including wireless services, cabling, encryption, and asset/disposal support.

Travel: Low travel

Pay and Benefits

Salary: USD 50,000 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).

Education:High School

Skills:Problem-solvingAnalytical abilitiesTechnical proficiency

Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+Microsoft Operating Systems certification

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshOperating system patchesWireless servicesService deskNetwork switchesRouters

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn