Manager, Airport Customer Care - LAX (Los Angeles, CA, US)

American Airlines Group
Los Angeles
Workplace: OnsiteFull timeUSD 98,000 - 134,000 annuallyFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Organizational skills","Analytical skills","Multi-tasking","Stress tolerance"]

Manage day-to-day airport customer service operations for the ticket counter and gate activities across multiple facilities, ensuring safety, compliance, and operational performance. Review staffing needs and bid schedules, monitor and analyze trends for on-time performance, and develop processes to improve efficiency and productivity. Mentor and lead employees, support audits and annual expense planning, coordinate vendor relations, and assist in hiring Customer Service Managers and supervisors while working rotating shifts.

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American Airlines Group
American Airlines Group
6 hours ago

Manager, Airport Customer Care - LAX (Los Angeles, CA, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage day-to-day airport customer service operations for the ticket counter and gate activities across multiple facilities, ensuring safety, compliance, and operational performance. Review staffing needs and bid schedules, monitor and analyze trends for on-time performance, and develop processes to improve efficiency and productivity. Mentor and lead employees, support audits and annual expense planning, coordinate vendor relations, and assist in hiring Customer Service Managers and supervisors while working rotating shifts.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day customer service operations, including ticket counter and gate activity across multiple facilities.
  • •Ensure efficient use of resources to meet operational performance targets and monitor on-time performance trends.
  • •Enforce company and departmental procedures, including safety and security, and ensure internal audit requirements are in compliance.
  • •Review staffing requirements and bid schedules; communicate procedural changes to Customer Service Managers and frontline employees for compliance.
  • •Mentor and develop employees, identify improvement areas, develop and implement efficiency and productivity processes, and support vendor relations and contractual obligations.

Pay and Benefits

Salary: USD 98,000 - 134,000 annually
Perks:Health InsuranceDentalPrescriptionVisionVirtual DoctorFlexible Spending401kEmployee AssistancePet Insurance

Key Requirements

  • •Bachelor’s Degree in Business Management or a relevant field, or equivalent experience/training.
  • •3+ years of work experience in Airline Customer Service supervisory.
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
  • •Strong leadership, organizational skills, and the ability to delegate work and manage large groups.
  • •Ability to fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Experience:3+ years
Education:Bachelor's in Business Management
Skills:LeadershipOrganizational skillsAnalytical skillsMulti-taskingStress tolerance
Licenses:Driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlookPC related software

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn