MIU MIU Client Advisor, Seldridges (London, GB)

Prada Group
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Customer focus","Relationship building","Teamwork"]

Deliver an exceptional luxury client experience as a brand ambassador for Miu Miu. Place clients at the center by understanding needs, guiding them across in-store and ecommerce journeys, and building long-lasting relationships. Drive individual sales and KPI performance, demonstrate deep product and brand knowledge, capture client data in the CRM, and support omni-channel engagement while collaborating with store teams.

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FursaFursa
Prada Group
Prada Group
3 days ago

MIU MIU Client Advisor, Seldridges (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver an exceptional luxury client experience as a brand ambassador for Miu Miu. Place clients at the center by understanding needs, guiding them across in-store and ecommerce journeys, and building long-lasting relationships. Drive individual sales and KPI performance, demonstrate deep product and brand knowledge, capture client data in the CRM, and support omni-channel engagement while collaborating with store teams.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Create a welcoming, client-first experience aligned with the “client journey ceremony.”
  • •Exceed individual sales targets and KPI goals to maximize sales performance for the store.
  • •Demonstrate strong knowledge of Miu Miu products and Prada history, culture, and brand DNA.
  • •Capture and manage customer data in the company CRM to personalize service and develop opportunities.
  • •Embrace omni-channel service, conduct customer appointments (in person or virtually), and resolve client complaints with the line manager/Client Service team as needed.

Key Requirements

  • •Similar experience within a luxury or premium brand
  • •Understanding of luxury customer service
  • •Experience building long-lasting relationships with clients
  • •Ability to work in a team as well as alone
  • •Fluency in English
Experience:LuxuryPremium
Skills:CommunicationInterpersonal skillsCustomer focusRelationship buildingTeamwork
Languages:English
Tech Stack:CRMOmni channelEcommerce

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn