Customer Success Engineer (Contract)

Retell AI
United States, Canada, Mexico
Workplace: RemoteContractUSD 6,000 - 7,500 monthlyFunction: Customer Success & Account ManagementExperience: 2-8 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-facing collaboration","Technical troubleshooting","Relationship building"]

Work with enterprise customers to deploy and scale AI voice agents in production. You’ll support technical onboarding, build and refine customer conversation flows, and troubleshoot deployment issues across APIs, webhooks, SIP/telephony, authentication, and integrations. Partner closely with Engineering and Product to identify gaps and translate customer needs into actionable improvements, while helping teams launch new AI use cases and expand adoption.

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FursaFursa
Retell AI
Retell AI
18 hours ago

Customer Success Engineer (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Work with enterprise customers to deploy and scale AI voice agents in production. You’ll support technical onboarding, build and refine customer conversation flows, and troubleshoot deployment issues across APIs, webhooks, SIP/telephony, authentication, and integrations. Partner closely with Engineering and Product to identify gaps and translate customer needs into actionable improvements, while helping teams launch new AI use cases and expand adoption.
Location: United States, Canada, Mexico
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support enterprise customer onboarding and deployment of AI voice agents.
  • •Help customers launch and scale AI voice agents in production.
  • •Build AI voice agents with customers, including conversation flows and deployment strategies.
  • •Debug and troubleshoot technical issues across APIs, webhooks, SIP/telephony, authentication, and integrations.
  • •Partner with Product and Engineering to identify product gaps and translate customer needs into improvements.
Travel: Low travel

Pay and Benefits

Salary: USD 6,000 - 7,500 monthly

Key Requirements

  • •Must be able to read, write, and speak Spanish & English.
  • •Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
  • •2–8 years of professional experience in a technical role such as Customer Success Engineering, Solutions Engineering, or Software Engineering.
  • •Strong experience with APIs and debugging technical issues.
  • •Strong communication skills to explain technical concepts clearly to customers.
Experience:2-8 yearsEnterprise customer experienceVoice AIAI deploymentCustomer success engineeringSolutions engineering
Education:Bachelor's in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
Skills:CommunicationProblem-solvingCustomer-facing collaborationTechnical troubleshootingRelationship building
Languages:SpanishEnglish
Tech Stack:APIsWebhooksSIPTelephonyAuthenticationIntegrationsPythonTypeScriptLLMsVoice AI

Company Brief

Retell AI
Provides an AI-powered platform for creating personalized, high-quality video content from text or templates, enabling businesses and creators to scale video production and engage audiences with automated, customizable video generation tools.
Industry: Digital Media
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