IT Support Engineer – Executive & Workplace Technology

Brillio
Dallas
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Customer advocacy","Ownership","Innovation mindset","Execution with pace","Big picture thinking"]

Provide onsite, high-touch IT support for the Coppell corporate office, including dedicated support for the CEO and executive leadership. You’ll troubleshoot and resolve issues across laptops, desktops, mobile devices, peripherals, networking, AV/video conferencing, endpoint management, and collaboration tools. Own incident and service request handling within SLAs, manage device setup/lifecycle, and partner with global IT, cloud, and security teams to support Microsoft 365 and Azure infrastructure environments.

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Brillio
Brillio
22 hours ago

IT Support Engineer – Executive & Workplace Technology

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Last checked: 16 hours agoStatus: Live

Job Summary

Provide onsite, high-touch IT support for the Coppell corporate office, including dedicated support for the CEO and executive leadership. You’ll troubleshoot and resolve issues across laptops, desktops, mobile devices, peripherals, networking, AV/video conferencing, endpoint management, and collaboration tools. Own incident and service request handling within SLAs, manage device setup/lifecycle, and partner with global IT, cloud, and security teams to support Microsoft 365 and Azure infrastructure environments.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide high-touch onsite IT support for the CEO, executive leadership, and VIP users.
  • •Troubleshoot laptops, mobile devices, desktops, printers, peripherals, applications, connectivity, and collaboration platforms.
  • •Ensure executive offices, conference rooms, AV equipment, video conferencing systems, displays, and meeting spaces are fully operational.
  • •Manage device setup, deployment, replacement, onboarding, and offboarding for computers and peripherals.
  • •Handle incidents, service requests, and problem tickets within SLAs, owning resolution and communicating status to stakeholders.

Key Requirements

  • •5–8 years of experience in IT support, workplace technology, infrastructure support, or related fields.
  • •Hands-on troubleshooting across hardware, software, networking, AV, conferencing, and endpoint technologies.
  • •Strong knowledge of Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Intune, Entra ID).
  • •Experience with endpoint management, device compliance, Active Directory, and Mobile Device Management.
  • •Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and familiarity with Azure infrastructure services and monitoring.
Experience:Workplace technologyIT supportInfrastructure supportMicrosoft 365Azure
Education:Bachelor's in Computer Science, Information Technology, Engineering, or a related field
Skills:Customer advocacyOwnershipInnovation mindsetExecution with paceBig picture thinking
Certifications:ITIL FoundationMicrosoft Endpoint Administrator
Tech Stack:Windows 11Microsoft 365OutlookTeamsOneDriveSharePointIntuneEntra ID (Azure AD)Endpoint managementDevice complianceActive DirectoryMobile Device Management (MDM)DNSDHCPVPNWi-FiAzureVirtual MachinesStorageMonitoring

Company Brief

Brillio
Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Santa Clara, United States
Founded: 2014
WebsiteLinkedIn