Client Executive SME

Aon
Wellington
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Client-first mindset","Collaboration","Problem-solving","Resilience"]

Own and manage an SME client portfolio for a regional team, delivering high-quality support and guidance across the client lifecycle. You’ll manage the end-to-end client journey with Claims and Aon Business Services, lead renewal and mid-term discussions, and partner on client planning. You’ll optimize processes to improve efficiency, scalability, and compliance, using data insights and continuous improvement to drive consistently high outcomes.

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FursaFursa
Aon
Aon
1 week ago

Client Executive SME

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Own and manage an SME client portfolio for a regional team, delivering high-quality support and guidance across the client lifecycle. You’ll manage the end-to-end client journey with Claims and Aon Business Services, lead renewal and mid-term discussions, and partner on client planning. You’ll optimize processes to improve efficiency, scalability, and compliance, using data insights and continuous improvement to drive consistently high outcomes.
Location: Wellington
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver high-quality client support and own an SME portfolio, including promoting services and conducting risk management.
  • •Manage the end-to-end client journey with Claims and Aon Business Services to ensure smooth, timely support.
  • •Lead renewal and mid-term discussions, ensuring advice is timely, accurate, and aligned with client needs.
  • •Contribute to client planning alongside Client Directors/Managers.
  • •Optimize systems and processes and champion continuous improvement using data insights and best practice.

Pay and Benefits

Perks:Health InsuranceLife InsuranceIncome ProtectionEmployee AssistanceHybrid Work

Key Requirements

  • •L5 Fire and General Qualification to fulfil the role successfully.
  • •Client-first mindset focused on delivering great outcomes and long-term relationships.
  • •Strong written and verbal communication, with the ability to explain insurance concepts clearly.
  • •Collaborative approach partnering with Claims, ABS, and internal colleagues to support the client journey.
  • •Commercial awareness and a proactive problem-solving mindset to follow up, resolve issues, and find practical solutions.
Experience:SMEInsuranceCommercial risk
Skills:CommunicationClient-first mindsetCollaborationProblem-solvingResilience
Certifications:L5 Fire and General Qualification
Languages:English

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
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