1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of customers from week one, providing consultative guidance to drive retention and growth. Scope and deliver successful product trials, maintain ongoing customer engagement, and help resolve advertiser issues across budget scaling and campaign performance. Serve as a link between platform partners (Meta, Pinterest, Snapchat, TikTok) and Smartly’s product development team while building deep expertise in verticals like e-commerce and travel.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
•Help customers refine their online marketing strategy and resolve advertiser issues, including scaling budgets and improving campaign performance.
•Grow and manage your own book of business while developing vertical expertise (e.g., e-commerce, travel, classified, mobile apps).
•Maintain excellent knowledge of Smartly and digital marketing to solve customer problems.
•Build and manage relationships with customers and platform partners, collaborating with customers and cross-functional product teams for rapid feedback.

Travel: Medium travel

Key Requirements

•3+ years of paid digital advertising experience across a platform partner.
•Experience in a customer success or similar customer-facing function.
•Ability to address technical challenges and collaborate with technical teams when needed.
•Strong spoken and written communication skills in English, with confidence engaging different audiences.
•Ability to work in a hybrid capacity from the London office 3 days a week (more if you like).

Experience:3+ yearsDigital advertisingCustomer success

Skills:CommunicationProblem-solvingCollaborationResults-drivenCustomer focus

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokOnline marketingCampaign performanceSmartly tool

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
•Help customers refine their online marketing strategy and resolve advertiser issues, including scaling budgets and improving campaign performance.
•Grow and manage your own book of business while developing vertical expertise (e.g., e-commerce, travel, classified, mobile apps).
•Maintain excellent knowledge of Smartly and digital marketing to solve customer problems.
•Build and manage relationships with customers and platform partners, collaborating with customers and cross-functional product teams for rapid feedback.

Travel: Medium travel

Key Requirements

•3+ years of paid digital advertising experience across a platform partner.
•Experience in a customer success or similar customer-facing function.
•Ability to address technical challenges and collaborate with technical teams when needed.
•Strong spoken and written communication skills in English, with confidence engaging different audiences.
•Ability to work in a hybrid capacity from the London office 3 days a week (more if you like).

Experience:3+ yearsDigital advertisingCustomer success

Skills:CommunicationProblem-solvingCollaborationResults-drivenCustomer focus

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokOnline marketingCampaign performanceSmartly tool

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn