Resident Service Agent

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Multitasking","Attention to detail","Organizational skills"]

Serve as the first point of contact for residents at Avani Living Queen’s Wharf Residences, delivering exceptional service through accurate information, prompt issue resolution, and professional support. Manage resident inquiries end-to-end, assist with check-in and check-out, coordinate maintenance requests with timely follow-up, support building security and safety, and help organize resident events—all while maintaining high satisfaction and service standards.

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Minor International
Minor International
1 day ago

Resident Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for residents at Avani Living Queen’s Wharf Residences, delivering exceptional service through accurate information, prompt issue resolution, and professional support. Manage resident inquiries end-to-end, assist with check-in and check-out, coordinate maintenance requests with timely follow-up, support building security and safety, and help organize resident events—all while maintaining high satisfaction and service standards.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional customer service to residents and guests, ensuring needs are met promptly and professionally.
  • •Act as the first point of contact for resident inquiries, providing accurate information about the building and amenities.
  • •Assist with check-in and check-out processes to ensure smooth resident transitions.
  • •Handle resident requests and concerns efficiently, coordinating quick resolution and high satisfaction.
  • •Coordinate maintenance requests, monitor follow-up to resolution, and assist with organizing resident events and activities.

Pay and Benefits

Perks:Health InsuranceParental Leave

Key Requirements

  • •Previous experience in customer service, hospitality, or a related field is preferred, ideally in a residential or hotel environment.
  • •Excellent verbal and written communication with the ability to interact professionally with residents, guests, and colleagues.
  • •Strong problem-solving skills with a proactive approach to resolving issues efficiently and effectively.
  • •Ability to multitask and manage competing priorities in a fast-paced environment while maintaining a positive attitude.
  • •Availability to work full-time hours, Monday to Friday, with flexibility for occasional schedule changes.
Experience:HospitalityResidentialCustomer serviceHotel
Skills:CommunicationProblem-solvingMultitaskingAttention to detailOrganizational skills
Languages:English
Tech Stack:Microsoft Office SuiteResident management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn