Senior Forward Deployed Engineer

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Problem-solving"]

Senior Forward Deployed Engineer at Intercom works closely with strategic customers to design, build, and implement AI-enabled Intercom Fin solutions, bridging customer goals with product roadmap. You’ll collaborate across GTM, R&D, and customer teams, prototype quickly, and drive scale for high-impact deployments in a SaaS/AI context.

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FursaFursa
Intercom
Intercom
8 months ago

Senior Forward Deployed Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Senior Forward Deployed Engineer at Intercom works closely with strategic customers to design, build, and implement AI-enabled Intercom Fin solutions, bridging customer goals with product roadmap. You’ll collaborate across GTM, R&D, and customer teams, prototype quickly, and drive scale for high-impact deployments in a SaaS/AI context.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
  • •Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.
  • •Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.
  • •Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.
  • •Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.

Pay and Benefits

Perks:EquityHealth InsuranceDentalPensionPaid LeaveMaternity LeavePaternity Leave

Key Requirements

  • •Deep knowledge of a high-level programming language (e.g., JavaScript, Python, Ruby) and ability to prototype and ship software quickly with a focus on business goals.
  • •Proficient in designing and consuming REST APIs to integrate systems effectively.
  • •Strong cross-functional collaboration and ability to communicate with both technical and non-technical audiences.
  • •Experience building or shipping a SaaS product; bonus points for founder/early startup engineering background.
  • •Willingness to travel and work on-site with customers to understand needs and drive outcomes.
Experience:SaaSAIStartup
Skills:CommunicationCollaborationProblem-solving
Languages:English
Tech Stack:JavaScriptPythonRubyREST APIs

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn