7 months ago

Technical Support Engineer (Remote, BRA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Technical Support Engineer role focused on owning customer issues, performing initial troubleshooting, identifying root causes, and guiding customers to resolution. You will collaborate with Sr. TSE/Engineering, document bugs for product issues, and contribute to knowledge base while delivering high-quality, timely support in a fast-paced cybersecurity environment.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take ownership of customer issues from initial troubleshooting to root cause identification and resolution or escalation
•Meet or exceed customer expectations on response quality and timeliness to ensure a positive experience
•Serve as internal and external point of contact on escalations and ensure expedient resolution
•Collect information and document bugs with Sr. TSE and/or Engineering for product issues impacting customers
•Create and improve troubleshooting documentation and knowledge base content

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityParental Leave

Key Requirements

•3+ years in customer or technical support or related customer-facing role
•Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level OS and network issues
•Ability to learn new technologies quickly
•Excellent relationship management, customer service and communication skills (written, live chat, calls, in-person)
•Ability to work independently with minimal supervision and as part of a team

Experience:3+ yearsCybersecuritySaaS

Skills:WindowsTroubleshootingCustomer serviceCommunicationAnalytical

Languages:English

Tech Stack:WindowsSplunkLinux

Company Brief

Crowdstrke

Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2011

Glassdoor: 4.4

Website LinkedIn

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Crowdstrke

7 months ago

Technical Support Engineer (Remote, BRA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take ownership of customer issues from initial troubleshooting to root cause identification and resolution or escalation
•Meet or exceed customer expectations on response quality and timeliness to ensure a positive experience
•Serve as internal and external point of contact on escalations and ensure expedient resolution
•Collect information and document bugs with Sr. TSE and/or Engineering for product issues impacting customers
•Create and improve troubleshooting documentation and knowledge base content

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityParental Leave

Key Requirements

•3+ years in customer or technical support or related customer-facing role
•Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level OS and network issues
•Ability to learn new technologies quickly
•Excellent relationship management, customer service and communication skills (written, live chat, calls, in-person)
•Ability to work independently with minimal supervision and as part of a team

Experience:3+ yearsCybersecuritySaaS

Skills:WindowsTroubleshootingCustomer serviceCommunicationAnalytical

Languages:English

Tech Stack:WindowsSplunkLinux

Company Brief

Crowdstrke

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2011

Glassdoor: 4.4

Website LinkedIn