SBU Administrator

Teletech
United Kingdom
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Organizational skills","Time management","Problem-solving","Ability to work independently","Reliability","Professionalism","Customer focus"]

Provide administrative support for a Strategic Business Unit supporting the Ford Customer Relationship Centre. Act as the first point of contact by monitoring team email/system inboxes, allocating customer queries to agents, escalating as needed, and covering inbound customer communication. Distribute mail, support operational administration (including reports/reminders to meet response times), and help with ad hoc initiatives while coordinating with team members, managers, and other departments.

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Teletech
Teletech
7 hours ago

SBU Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide administrative support for a Strategic Business Unit supporting the Ford Customer Relationship Centre. Act as the first point of contact by monitoring team email/system inboxes, allocating customer queries to agents, escalating as needed, and covering inbound customer communication. Distribute mail, support operational administration (including reports/reminders to meet response times), and help with ad hoc initiatives while coordinating with team members, managers, and other departments.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Monitor team email and system inboxes, allocate customer queries to agents, and escalate matters where required.
  • •Cover and support customer inbound email communications.
  • •Distribute mail correspondence for all teams and manage post.
  • •Set reminders to support report actions so customer communications are responded to within agreed timescales.
  • •Provide ad hoc administrative and operational support and cover other administrators during leave.

Key Requirements

  • •GCSEs (or equivalent).
  • •Previous administration experience.
  • •Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • •Ability to manage tasks and priorities while maintaining accuracy.
  • •Ability to demonstrate written/verbal communication, organisational/time management, and problem-solving skills.
Education:High School
Skills:CommunicationOrganizational skillsTime managementProblem-solvingAbility to work independentlyReliabilityProfessionalismCustomer focus
Tech Stack:Microsoft OfficeWordExcelOutlookPowerPoint

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn